specializing in administrative support to busy Dedicated and focused. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.offices.Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Energetic with years experience in high-level executive support roles. Organized and professional. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Planned and executed all aspects of a major office headquarter move.Successfully planned and executed corporate meetings, lunches and special events for groups . Developed and implemented company's first employee manual outlining all proper business procedures and office policies. employees.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Achieved customer satisfaction rating of 100% within months, exceeding corporate target.Provided cross training to staff members.Trained staff on how to improve customer interactions.Led a team of customer service representatives to increase service center profitability.Properly directed inbound calls in phone queues to improve call flow.Verified that information in the computer system was up-to-date and accurate.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Received and distributed faxes and mail in a timely manner.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Managed the day-to-day calendar for the company's senior director.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Planned travel arrangements for Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Managed daily office operations and maintenance of equipment. executives and staff.
Microsoft Office Applications Certificate
Student government representative
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