LiveCareer-Resume

customer service agent resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. The opportunity to apply the Customer Service skills gathered over the years for a company that explores the strengths of the employees, encourages a teamwork environment, and promotes professional growth and development. SKILLS l Customer interface expertise l Fast Learner l Adheres to customer service procedures l Powerful work ethic l Strong problem solving aptitude l Exceptional interpersonal skills l Adheres to customer service procedures l Strong problem solving aptitude
Skills
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Medical terminology knowledge
  • Trusted key holder
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
Work History
04/2008 to 02/2014 Customer Service Agent American Airlines | Seattle, WA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service, including giving fashion advice.
  • Processed [number] daily invoices and billed renewed invoices to clients.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of [number] customer purchases.
  • Folded and arranged garments in attractive displays.
  • Recommended alternative items if product was out of stock.
02/2006 to 04/2007 Customer Service Rep Sysco | Rocky Hill, CT,
  • l Taking inbound and making outbound calls regarding watch repair service, emailing, filing, faxing, copying as well as other clerical duties.
  • l Answered a constant flow of customer calls with up to calls in queue per minute.
  • l Addressed and resolved customer product complaints empathetically and professionally.
  • l Gathered and verified all required customer information for tracking purposes.
  • l Defused volatile customer situations calmly and courteously.
  • l Accurately documented, researched and resolved customer service issues.
  • l Referred unresolved customer grievances to designated departments for further investigation.
  • l Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • l Acted professionally and patiently when addressing negative customer feedback.
  • l Met or exceeded service and quality standards every review period.
08/1999 to 01/2006 Assistant Manager Honey Baked Ham | Mesquite, TX,
  • Store paperwork, inventory, stock, employee training, sales, cashier, customer relations, and store visual maintenance l Addressed and resolved customer product complaints empathetically and professionally.
  • l Defused volatile customer situations calmly and courteously.
  • l Accurately documented, researched and resolved customer service issues.
  • l Mastery of customer service management systems and databases.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • l Provided incentive to increase productivity by offering employees awards for best customer service.
  • l Acted professionally and patiently when addressing negative customer feedback.
  • l Met or exceeded service and quality standards every review period.
04/2014 to Current Senior Clerk Servco | Lihue, HI,
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Replenished supplies, bags and other materials at each cash wrap.
Education
Expected in 1 2002 to to Medical Billing/Coding: Medical Insurance | Criminal Justice National School Of Technology, Hialeah, FL GPA:
Criminal Justice
Expected in Current to to Associate of Arts | Criminal Justice University Of Phoenix, Tucson, AZ GPA:
Expected in 062000 to to High School Diploma | Miami Jackson Senior High, Miami, FL GPA:
Skills
cashier, clerical, copying, customer relations, Customer service, databases, faxing, filing, Insurance, inventory, Medical Billing, pricing, Coding, quality, sales, employee training

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Resume Overview

School Attended

  • National School Of Technology
  • University Of Phoenix
  • Miami Jackson Senior High

Job Titles Held:

  • Customer Service Agent
  • Customer Service Rep
  • Assistant Manager
  • Senior Clerk

Degrees

  • Medical Billing/Coding: Medical Insurance
  • Associate of Arts
  • High School Diploma

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