Answer inbound customer calls for billing, plan info/changes, troubleshoot device/network issues with service, upgrade/sell products and services that best fit customers needs. Provide excellent customer service with a professional attitude
Setup, process and activate Corporate/Government accounts. (cell phones). Assist Sales Reps with orders entered in the EOE system (electronic order entry). Assist sales reps with running and reviewing customers credit applications.
Record and monitor csr's phone calls and work processed. Provide feedback to csr's. Assist Team manager with duties. Back-up phone rep
Studied Business Administration for 2 years
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