Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to  s in queue per minute.
Provide customer service and support. Handles member calls via telephone as it relates to their prescription. Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction in a fast paced call center.
Exhibit leadership and achieve expected goals of customer satisfaction and client retention. Effectively communicate with external and internal clients as well as team members; review process and procedures routinely making recommendations as needed for any enhancements/improvements that allow for efficiency and/or process improvement gains. Coordinate with internal and external customers to assure service deliverables are met and provide value added solutions to meet those expectations. Provide Service of Unequalled Excellence.
Process prescription needs successfully and demonstrate excellent customer service fr customers and health care professionals verify rx coverage for customers and locate pharmacies in close proximity to customers.Update customer address information, assist in making payments and review customer plan information.
Assist gas card members with credit card accounts.
Resolve escalated customer service issues.
File disputes on accounts for customers.
Update account information, assist in making payments and offer other services for customers.
Perform electrocardiograph examinations as ordered.
Prepare and secure electrodes to ensure interpretable results. Submit EKG results to physicians for interpretation.
Typing, file interpretation, schedule appointments, obtain patient histories, explain procedures and answer questions.
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