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Customer Service / Administrative Assistant Resume Example

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CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT
Summary

Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.

Summary of Skills
  • Microsoft Word, Excel, Outlook, and PowerPoint
  • Versed dealing with Customers, their claims, and securing facts in order to make decisionsMicrosoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Excel spreadsheets
  • Invoice processing
  • Works well under pressure
  • Appointment setting


  • Database management
  • Customer service-oriented
  • Labor relations
  • Accounting
  • Mail management
  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Self-starter
  • Executive presentation development
  • Workers' compensation knowledge
  • Business correspondence
  • Scheduling
Accomplishments
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Work History
Professional Experience
Customer Service / Administrative Assistant
August 2013 to November 2015Vapor Group Inc - Davie, FL
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Served as a liaison between company president and clients regarding client accounts and new business.
  • Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
  • Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Office Supervisor/Assistant
April 2005 to January 2010First Commercial Insurance Company - Hialeah, Florida
  • Supervise 100 employees of the Claims Department Human resources liaison within the Claims Department
  • Processing of forms and concepts for Liability, Auto, and PIP
  • Maintenance of all Claims Department calendars
  • Initiated meetings, conferences, vendor relations.
  • Held orientation classes for all new employees to review the company handbook and dress code for the organization.
  • Maintained the calendar of all vacation for each employee to make sure there was adequate coverage for each department.
  • Maintained the calendar of events for the entire claims to include, seminars, functions, and meetings.
  • Coordinated and assisted the employees with any payroll inquiries, concerning, sick time, vacation time, health insurance Participated during employee / management conferences to ensure Human Resource guidelines were followed by management Maintained "minutes" of all meetings to record for posterity and review from the legal department.
  • Maintained a code of complete silence and confidentiality as much of the information worked was of a sensitive and confidential level of the Executive branch of the Insurance carrier.
  • Report Daily attendance to Human Resource Log,
  • Calculate employee overtime hours, early departures, Vacation Log, Large Case Calendar Log, Trial Log, and Mediation Log.
  • Enter new service providers into Claims Management System, such as Law Firms, New Vendors, Medical Providers, and Coordinate and maintain a list of Medical Providers, Attorney's, Vendors.
  • Maintain employee registry, Maintain adjuster license appointments and Continuing Education compliance with the Florida Department of Financial Services.
  • Served as Communications Officer for Bank inquiries regarding the issuing of draft checks, fraud prevention, checks presented over 90 days from issue, and placing of "stop payments" .
  • Maintained Check Draft Log for All checks drawn from the Claims Operation Account, Pay invoices based on direction from the Claims Vice President.
  • Maintain Compliance Log with the Florida Department of Financial Services for Civil Remedy Notices, Civil Complaints, and the Centralized Performance System
  • Maintain registry of mail, First Notice of Loss, Civil Complaints, Report all suit documentation to House Counsel securing to date record for posterity.
  • Prepare letters and mailings dictated by the Vice President of Claims.
  • Assist in daily claims handling communications with insured's, claimants, defense counsel, plaintiff's counsel, auditors.
Administrative Assistant to the
November 2001 to December 2004United Publishers Library - Ramsey, NJ
  • Oversee daily office protocol including scheduling appointments.
  • Manage daily production counts, factory and office employee attendance.
  • Secure daily purchase orders from vendors, purchasers, and distributors.
  • Contact purchasers and confirm receipt of orders purchased.
Education
High School Diploma : International Business Administration, 1996Cesde Institute - Medellin, ColombiaInternational Business Administration
English as a Second Language : 2002UCEDA - Paterson, NJ
English as a Second Language, 2003Passaic County College - Paterson, NJEnglish as a Second Language
2007Broward Community College - Davie, FL
Languages
Fluent in Spanish and English
Skills

scheduling appointments, conferences, customer service, documentation, vendor relations

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Resume Overview

Companies Worked For:

  • Vapor Group Inc
  • First Commercial Insurance Company
  • United Publishers Library

School Attended

  • Cesde Institute
  • UCEDA
  • Passaic County College
  • Broward Community College

Job Titles Held:

  • Customer Service / Administrative Assistant
  • Office Supervisor/Assistant
  • Administrative Assistant to the

Degrees

  • High School Diploma : International Business Administration , 1996
    English as a Second Language : 2002
    English as a Second Language , 2003
    2007

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