Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.
Summary of Skills
Microsoft Word, Excel, Outlook, and PowerPoint
Versed dealing with Customers, their claims, and securing facts in order to make decisionsMicrosoft Office proficiency
Proper phone etiquette
Articulate and well-spoken
Time management
Flexible
Excel spreadsheets
Invoice processing
Works well under pressure
Appointment setting
Database management
Customer service-oriented
Labor relations
Accounting
Mail management
Meeting planning
Travel administration
Administrative support specialist
Self-starter
Executive presentation development
Workers' compensation knowledge
Business correspondence
Scheduling
Education
Cesde InstituteMedellin, Expected in 1996 – –High School Diploma:International Business Administration - GPA:International Business Administration
UCEDAPaterson, NJExpected in 2002 – –English as a Second Language: - GPA:
Passaic County CollegePaterson, NJExpected in 2003 – –:English as a Second Language - GPA:English as a Second Language
Broward Community CollegeDavie, FLExpected in 2007 – –: - GPA:
Accomplishments
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Professional Experience
Hr Team - Customer Service / Administrative Assistant Bensalem, PA, 07/2013 - 10/2015
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Served as a liaison between company president and clients regarding client accounts and new business.
Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
Investigated issues and problems and drafted responses to urgent requests.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Bickford Senior Living - Office Supervisor/Assistant City, STATE, 03/2005 - 2010
Supervise 100 employees of the Claims Department Human resources liaison within the Claims Department
Processing of forms and concepts for Liability, Auto, and PIP
Held orientation classes for all new employees to review the company handbook and dress code for the organization.
Maintained the calendar of all vacation for each employee to make sure there was adequate coverage for each department.
Maintained the calendar of events for the entire claims to include, seminars, functions, and meetings.
Coordinated and assisted the employees with any payroll inquiries, concerning, sick time, vacation time, health insurance Participated during employee / management conferences to ensure Human Resource guidelines were followed by management Maintained "minutes" of all meetings to record for posterity and review from the legal department.
Maintained a code of complete silence and confidentiality as much of the information worked was of a sensitive and confidential level of the Executive branch of the Insurance carrier.
Report Daily attendance to Human Resource Log,
Calculate employee overtime hours, early departures, Vacation Log, Large Case Calendar Log, Trial Log, and Mediation Log.
Enter new service providers into Claims Management System, such as Law Firms, New Vendors, Medical Providers, and Coordinate and maintain a list of Medical Providers, Attorney's, Vendors.
Maintain employee registry, Maintain adjuster license appointments and Continuing Education compliance with the Florida Department of Financial Services.
Served as Communications Officer for Bank inquiries regarding the issuing of draft checks, fraud prevention, checks presented over 90 days from issue, and placing of "stop payments" .
Maintained Check Draft Log for All checks drawn from the Claims Operation Account, Pay invoices based on direction from the Claims Vice President.
Maintain Compliance Log with the Florida Department of Financial Services for Civil Remedy Notices, Civil Complaints, and the Centralized Performance System
Maintain registry of mail, First Notice of Loss, Civil Complaints, Report all suit documentation to House Counsel securing to date record for posterity.
Prepare letters and mailings dictated by the Vice President of Claims.
Assist in daily claims handling communications with insured's, claimants, defense counsel, plaintiff's counsel, auditors.
First Commercial Insurance Company - Administrative Assistant to the City, STATE, 10/2001 - 11/2004
Oversee daily office protocol including scheduling appointments.
Manage daily production counts, factory and office employee attendance.
Secure daily purchase orders from vendors, purchasers, and distributors.
Contact purchasers and confirm receipt of orders purchased.
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