Enthusiastic Customer Service and Cash Office Associate. Able to provide superior customer service and resolve all issues with speed and accuracy. Outgoing, and efficient with the capacity to multi-task. Able to work in high volume environment while meeting deadlines.
Customer Service Center: Provide excellent customer service experience by being an active listener and good communicator. Ensured accuracy of information when processing incoming and outgoing checks and wire transfers. Adhere to store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer. // Cash Office: Follow financial guidelines and related laws and regulations when reconciling, tracking and reporting cash register transactions. Investigate and resolve daily, weekly and monthly account issues to reconcile sales and deposit balances.
Provided in person customer service for Pinellas County Tax Collector - receiving property tax payments. Duties included communicating with the public by phone, email or fax. Conducted investigations by way of various computer data bases, working in concert with Field Deputies in administrative support of bankruptcy or delinquent payment enforcement. Responsible for the accurate research and documentation of the tax deed process. Responsible for the additional calculations and notification of accumulated fees and penalties for delinquent property taxes. Maintained customer service skills by attending biannual seminars that emphasized active listening and empathy.
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