Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.
Received Inbound calls from business who were having issues with there beverage systems, gained all info and routed calls to techs in order of importance. Made follow up calls to verify that the customers needs have been met.
Received inbound calls for customers who were placing orders out of the catalog.
Tracked customer orders.
Member of H.E.R.O Club
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