Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.
Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Answers customers requests or inquiries concerning services, products, billing, claims and equipment. Responsible for improving customer retention through programs and services provided to the customer. Maintained excellent scores and great work ethics.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Dispensed and delivered patient medications to patients throughout the pharmacy.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Mixed various pharmaceutical preparations according to written prescriptions.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Strictly maintained customer and patient confidentiality.
Provided friendly customer service at prescription drop-off and pick-up counters.
Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Inspected finished products for quality and adherence to customer specifications. Worked with managers to implement the company's policies and goals. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Plan, direct and coordinate the activities of a community outreach organization. Addressed questions and concerns from the general public. Gathered and analyzed data on community needs and interests. Establish and maintain relationships with other agencies to meet community needs. Recruited, trained and supervised 6 new staff members.Provide personal assistance, such as medical attention and emotional support.
Coursework in Biology, Clinical Chemistry and Microbiology
Coursework in Communications and Psychology
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