Highly enthusiastic customer service professional with 10 years client interface experience.
Office Clerical, Customer Service, Call Center,
Microsoft Word, Cashier Verification,
Microsoft Publisher, Sales Child Care
Reduced employee turnover by 10%.
SercoNovember 2014 to January 2016Customer Service Wentzville, MO
Handle 250 outbound calls daily Describe services available through National Agricultural Statistics Service Explain required processes and procedures Gather data and complete online forms Update and verify information in systems Review and store information Greet customers, explain menu items, answer questions and take orders Accept and process payments for purchases Count down cash drawer at beginning and end of shift Resolve customer complaints Plan, set-up and assist individuals during special events Maintain a clean and sanitary dining environment Type, format, or edit routine memos or other reports Copy, file, and update electronic documents Prepare and process bills and other office documents Collect information and perform data entry.
National Agricultural Statistics ServiceOctober 2011 to October 2015Telephone Interviewer St. Louis, MO
Consult clients via telephone regarding the full array of services available throughout the National Agricultural Statistics Service (NASS), Researches information that includes direct contact with other agencies or with other Federal or state authorities, Perform work such as change of address, telephone, Performs telephone interviews for a wide variety surveys and censuses, Telephones respondents and explains the purpose of survey or census to gain cooperation, Obtains and records data on a survey instrument, the clerical processing of the collected information, other duties assigned.
Baby Sitter Haven of GraceJanuary 2009 to CurrentSt. Louis, MO
Krispy Kreme DonutsJanuary 2008 to October 2011Cashier St. Louis, MO
Interacts assist in transactions that include cash, debit/credit cards, resolve and ensure customer complaints are handled in accordance with the company's guidelines and policies, help generate sales, make attempts to sell new products by offering samples and product , processing orders via drive-thru and walk-in sales, flexibility with all shifts in a 24 hour environment, ensure food quality, service and cleanliness, daily ringing up of orders, making change, handing out/preparing food products, cleaning counter area, lobby, bathrooms, stocking sauces, fridges/freezers, shake machines, like cups, straws and more, cash register and other duties as assigned.
Six Flags Over Mid AmericaApril 2007 to November 2007Customer Service Eureka, MO
Interacts with a company's customers of a diverse background, assist in transactions that include cash, debit/credit cards, checks resolve and ensure customer complaints are handled in accordance with the company's guidelines and policies, assist with walk-in sales, count money before opening and closing of shift, ensure food quality, service and cleanliness, daily ringing up of orders, making change, handing out/preparing food products.
Central Visual Performing Arts05/2009Associate of Applied Science: Arts CommunicationsSaint Louis, MO, United States
St. Louis Community CollegeForest Park St. Louis, MOArts Communications
Very Energetic, I love to make people smile I am a very loving and caring person that gets alone well with others
Call Center, Cashier, Child Care, Clerical, Resolve customer complaints, Customer Service, data entry, edit, special events, faxes, filing, forms, money, Microsoft Publisher, Microsoft Word, Sales, Statistics, surveys, Telephones
Job Related Training: Adaptability, Fast Learner, Team Player, Works with minimum or no supervision, Trustworthy, Dependable, Self-motivated and Flexible