Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I worked for First Energy through Everstaff for a few months, I had to take a leave of absence because of a emergency surgery causing me to be off work for a few months. I would be honored rejoin the workforce due to my love of the job.
Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
Strong problem solving aptitude
Customer Service , 02/2016 to 05/2016 Everstaff – First Energy Call Center Fairmont, WV
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Business owner, Photographer, 07/2012 to Current Love from the Lens Photography – Fairmont, WV
Love from the Lens Photography Fairmont, WV Communicated with customers, employees and other individuals to answer questions and explain information.Conducted all photo shoots in a calm and professional demeanor.Collaborated successfully with a variety of personalities and work styles.Photographed special events, including weddings, parties and school portraits.Improvised photographic methods and techniques.Explained price and package details to customers.Collaborated with clients to guarantee satisfaction with advertisements.
Receptionist, 06/2015 to 08/2015 Cassandra Zelenak DDS – Fairmont, WV
Established and maintained effective communication system.Monitored ongoing expenses relative to budget projections.
Helped jump start new business and get employees acclimated to their positions.
High School Diploma: 2011 West Virginia University - Morgantown, WV
Emphasis in Art
Recipient of West Virginia University Scholarship
Recipient of Promise Scholarship
High School Diploma: East Fairmont High School - Fairmont, WV
College Algebra and Trigonometry, Junior year of High School