Outstanding in sales and retentionCustomer Assistance
Computed Data Reports
Addressed 10 website inquiries per day, converting 15 into renewal customers.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented upset customer by using awareness, attention to detail and integrity.Trained 10 new employees quarterly. Created new processes and systems for increasing customer service satisfaction.Earned “Top Quality” for two consecutive quarters in 2013 and 2014. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high adherence, availability and quality percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate customer information for new accounts. Worked as a team member performing excellent services to all our external and internal customers. Generated data reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Served as the company's only bilingual Spanish/English customer service representative.Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints.Developed 25 new customer prospects or referrals. Executed outbound calls to existing customer base resulting in 70 % increase in sales. Kept abreast of rapidly evolving technology. Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Addressed 15 website inquiries per day, converting 25 into renewal customers. Organized weekly sales reports for the sales department to track product success.Trained 3 new employees quarterly. Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Ranked as most effective department sales representative in the local region out of 5 representatives. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 90%. Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.
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