Seeking an opportunity for advancement within the company in a position where I can utilize my customer service, communication, training, and leadership skills.
Monitor, delegate, and/or process email requests in a timely and efficient manner.
Organize weekly project reports for management to track project deadlines.
Provided cross training for coworkers in all Special Project areas.
Have assisted in most areas of the Customer Service Center.
Knowledge of internal operating systems including Servigistics, Basis, Boss, Internet and Intranet.
Handle inbound and outbound telephone calls. Proficient in handling customer, help desk, and field personnel issues by inputting and processing accurate information.
Assist with one on one training regarding new department procedures.
Stand in as a lead/floor supervisor when needed.
Take care of cash, checks, and deposits in an accurate, efficient, and friendly manner.
Translator in all areas.
Responsible for ordering and receiving money from Federal Reserve.
Opened new account for customers and suggested other banking options.
Assisted all customer banking issues, handled irate customers and insured customer satisfaction.
Balance ledgers and ran various office reports.
Secretarial duties - note taking and preparation of documents.
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