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Customer Satisfaction Manager Resume Example

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CUSTOMER SATISFACTION MANAGER
Summary
Professional Account Manager / Channel Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
Highlights
  • Prospecting and cold calling
  • Strategic account development
  • Proven sales track record
  • Relationship selling
  • Strong deal closer
  • Upselling and consultative selling
  • Strong communicator
  • Customer-oriented
  • Product training and placement
Experience
November 2016
to
Current
Gabriel HomesOlathe, KSCustomer Satisfaction Manager
  • Acted as liaison between Homeowners and Builder.
  • Oversaw company marketing and new business development.
  • Work with contractors and suppliers to maximize company profit.
  • Built and maintained relationships with Realtors and Lenders.
  • Assured customer satisfaction through extensive customer contact and follow up.
October 2015
to
November 2016
Autco DistributingMerriam, KSTerritory Manager
  • Managed a portfolio of customer accounts over a 3 state region.
  • Reestablished and grew existing customer base.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Established key new customer accounts while increasing penetration in existing accounts.
February 2013
to
October 2015
Gideon IncOverland Park, KSBusiness Development Manager
  • Business Development ,Took patent pending digital ID project from inception to beta testing within 10 states.
  • Acted as a liaison between purchasing departments and programmers.
June 2008
to
February 2013
Allegiant NetworksOverland Park, KSMajor Account Executive
  • Worked with new and existing customers in designing of new and upgrading existing network infrastructures for both voice and data.
  • Extensive experience selling cloud based managed services, telephony, data, and storage.
  • Extensive experience developing and growing relationships at all levels.
January 1998
to
June 2008
Inter-Tel TechnologiesLenexa, KSSales Manager/Channel Manager
  • Acted as mentor and trainer of new salespeople.
  • Took on the position of channel manager, re-established relationship with 6 channel partners and increased sales of Inter-Tel products.
  • Sold into existing customer base, up-selling new technology, and solutions.
  • Extensive experience developing and maintaining C-level relationships.
Education
01-89
University of KansasLawrence, KSBusiness AdministrationBusiness Administration
Certifications
Avaya IP Office, Shoretel sales, Call Center and Demo certified. Inter-Tel Sales, Call Center, and Demo, certification. Mitel sales, Call Center, and Demo Certified. VM Ware VSP4 certified, Extreme Networks, Foundry, HP, switch sales and demo certification. Tandberg, Polycom and Life-size video conferencing certified. Certified on Mercom, Tracer, and Verint call recording solutions. Certified as
Skills
Cold Calling, Business Development, Channel Management, Territory Management, Sales Management, Business Development, Relationship Building, Customer Service, Contract Negotiation, Project Management.
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Resume Overview

Companies Worked For:

  • Gabriel Homes
  • Autco Distributing
  • Gideon Inc
  • Allegiant Networks
  • Inter-Tel Technologies

School Attended

  • University of Kansas

Job Titles Held:

  • Customer Satisfaction Manager
  • Territory Manager
  • Business Development Manager
  • Major Account Executive
  • Sales Manager/Channel Manager

Degrees

  • Business Administration

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