Technical Support professional with over 15 years experience providing the highest level of service to clients[Job Title] with background in IT, project management and technical support. Successful at driving financial and productivity results., and meeting and exceeding customer retention rates. Quickly analyzed, diagnosed and solved customer account and product issues. Guided clients, company employees and end-users to resolve a variety of complex issues.
High volume Call Center Email and Telephone Support World-Class interpersonal skills Priority Services Customers Employee and Customer Support Customer education Exceeded Performance Measures Call Coaching and Evaluating High level of customer Satisfaction Customer Retention Web-Based Knowledge Bases Promoted to Customer Marketing Representative Trainer CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE Customer Service - Technical Support professional with over 6 years experience providing the Highest level of service to customers, and meeting and exceeding customer retention rates Quickly analyzed, diagnosed and solved customer account and computer hardware and software Problems. Guided company employees and end-users to resolve a variety of complex computer Issues. Helped customers with all levels of sophistication, from beginners to advanced users, Quickly resolve their technical problems. Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.
Cable modems, Call Center, Coaching, Hardware, Customer satisfaction, Customer Support,Email, Inkjet printers, Explorer, IP, ISP, Laptops, Mac OS X+, MS-Excel, MS-Money, Windows, NIC,Protocols, Quicken, Routers, Scanners, Switches, Telecom, Turbo-Tax, Vantive, Video Cards, WAN
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