|Microsoft Word Microsoft Outlook, Excel, Internal applications Peopleware, Intacct, Plateau and STARS. EQUIPMENT: Minolta/Xerox copiers, fax machine IBM compatible computer and multifaceted phone systems.|
Selected by non-profit organization to manage training, functions in collaborations with chairperson and committee members.
Enhanced member success in diverse programs; received awards for demonstrating leadership qualities for organizations in Northern Virginia.
Assisted with planning and setting up conferences with community organizations.
Obtained a Secret clearance.
Developed Customer Service training guide for the Training Management department.
Updated guideDeveloped highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints. from 2013-2015.
Committee: KA (Knowledge Advisors) - Metric that Matters implementing evaluation process from paper to paperless system.
Excellent analytical skills and problem solving skills.
Analytical skills, conferences, Customer Service training, fax machine, IBM compatible computer, leadership, Excel, Microsoft Outlook, Microsoft Word, phone systems, problem solving skills, profit, Project Management, Xerox copiers
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