Public Relations - Communications - Brand Awareness - Promotions / Marketing - Customer Service - Needs Assessment - Reporting Presentations - Event Planning / Execution- Public Relations Plans and Campaigns
Degreed, enthusiastic, resourceful, and adaptable Public Relations Professional with academic background in communications and hands-on experience liaising with clients and guests driving revenue, customer retention, and positively promoting brand. Offers excellent prioritizing abilities developed through balancing of rigorous academic and employment objectives throughout college and professional years. Professionally committed and responsible and adapts easily to new situations. Successfully handles wide range of functions employing a combination of creative, organizational, and communication skills. Maintains focus in demanding work environments, under tight deadlines. Meets challenges head-on and consistently identifies methods to effectively complete multiple assignments or tasks.
Answering incoming calls/emails from customers, partners, and distributors while providing above and beyond customer service to build rapport.
Addressing customer issues or concerns and resolve these in a timely manner by managing the customer expectations and coordinating intervention when necessary.
Seeing customer issues and inquiries all the way through and following up upon closure of cases.
Researching and analyzing events relevant to first-class customer service and presenting newfound information to the Customer Relations team.
Updating and tracking customer information in the customer relationship management system.
Interacting with various internal and external groups to facilitate the resolution of inquiries and complaints.
Exercising multi-tasking abilities and attention to detail in all projects, goals and work ethic.
Tracking and budgeting spending for Customer Loyalty Program promotional materials.
Contributed to the financial success of the practice by ensuring that patients were the number one priority from the time they entered the practice until the time they left.
Ensured treatment plans were posted and charts were maintained and filed accordingly.
Contacted insurance companies to verify coverage and fee schedules and to complete insurance breakdowns accurately and completely.
Maintained HIPAA compliance through patient confidentiality.
Followed required OSHA safety procedures.
Created brand and customer awareness for the practice through promotional strategies.
Attended conventions and trade shows to promote company awareness and engage new clients.
Participated in the planning and execution of messaging cadence across all social channels.
Mastered and implemented related publishing/scheduling platforms and promoted content.
Conducted regular monitoring across social channels, identifying and responding to customer issues and questions, gaining comprehension of and communicating competitor stances within common markets.
Gathered weekly analytics and reported to senior management, making recommendations to increase efficiency and enhance brand.
Developed and directed 8-12 customer service associates, cashiers and sales associates.
Fostered an environment that facilitated and maximized guest satisfaction, employee motivation and accountability.
Delivered top performing store operations.
Managed front-end activities ensuring friendly and efficient transactions at checkout.
Exercised making judgments and decisions for the team and customers.
Controlled the store as closing manager and planned employee work schedules.
Gained experience in working both as a team when collaborating with management and alone when working to meet deadlines.
Delivered key contributions to the initial branding and marketing strategy for a local technology start-up. Prospected potential clients, performed needs assessments, and garnered multiple new engagements. Provided executive communication to senior management regarding daily operations and coordinated media relations planning and schedules. Administered databases, created invoices and authored educational materials for professional and classroom presentations.
Adobe Photoshop, attention to detail, branding, budgeting, cadence, charts, distributors, interpersonal, content, credit, customer relationship management, clients, Customer Relations, Customer Service, databases, special events, management, Financial, InDesign, insurance, marketing strategy, marketing, market, media relations, messaging, Microsoft Office Suite, multi-tasking, Oracle, presenting, presentations, promotional materials, research, safety, sales, scheduling, seminars, trade shows, vendors, Social Media, SharePoint ,Adobe Photoshop, InDesign, Salesforce, WebEx.
Communications / Public Relations
Who's Who among Students in American Universities and Colleges - 2008, 2012
Alpha Lambda Delta Honor Society - 2007, 2008
HonorSociety.org Inductee - 2013
Alpha Sigma Alpha Sorority, 2008-2013
United to Serve, Volunteer, 2007 - 2010
Unicorn Center, Volunteer, 2008-2010
Special Olympics, Volunteer, 2008-2010
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