Seeking a CHW position and to become a specialist who is knowledgeable at gathering and analyzing community cultural, educational, social and demographic data to develop action plans as needed for individual patients.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Implemented parent and community volunteer program.
Served as a parent liason between parents, schools and after school GED programs.
Continually kept in contact with business owners, community helpers as well as university professors over the phones as needed for our volunteer program as well as our end of the year banquet and festival to "celebrate" our volunteers.
Volunteered with the Amputee Coalition of America to educate diabetes patients on the importance of "Taking a Seat and Checking your Feet" to prevent amputations.
Spoke and educated churches, at conferences, county festivals and gave information and pamphlets on the TSCF campaign.
Coached Junior Hi and High School cheer squads.
Landed a spot on Channel 11's Healthwise with Karin McKay concerning the TSCF campaign.
Received high level inbound calls from customers that were very unhappy, ready to cancel or needed some extra insight in their accounts. Developed a skill to "think outside the box" in order to resolve issues as each customer's concern was different. Maintained a level of high retention rate as required by the company and over exceeded several times as the #1 rep in the nation. Received numerous accommodations from managers as well as customers. Used empathy as well as guided customers on how to avoid future concerns.
Received high level inbound calls, ordered home phone, long distance, DSL and cable service for existing and new customers. Performed technical support when needed. Created a Quality Control outbound calling module for customers after installation. Met with customer's in their homes, prior to installation to educate them on the process. Served on the MS board and helped with the process of putting it together and recruited volunteers for that day as well.
Served as a parent liaison between parents, 3year olds, schools, admins and after school GED programs in the community. Maintained a close relationship with bilingual parents and parents who would never or had never stepped in our schools. Addressed the importance of parent involvement at community meetings as well as at the Texas Parent Involvement Conference in Austin, Texas. Collaborated with community leaders, business owners and parents to create a volunteer program and increase reading at all age levels.
Served as a surrogate reader for emergent readers and successfully gained in reading and comprehension skills.
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