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Customer Relations Manager Resume Example

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CUSTOMER RELATIONS MANAGER
Professional Summary

Personable, outgoing leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction and providing an overall great experience for the customer.

Work History
Progressive- Customer Relations Manager
Austin, Texas02/2020 - Current
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Encouraged policyholders to submit referrals to increase client base.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Aspen Dental- Office Manager
Cedar Park, TX02/2018 - 01/2020
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Documented patients' dental health information, medical history and vital signs.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Arranged corporate and office conferences for company employees and guests.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained computer and physical filing systems.
  • Managed a 15-employee Dental office, supervising workers and enhancing productivity and efficiency.
Walmart- Sales Associate
Stephenville, TX02/2016 - 01/2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
Maxican- Waitress
Burnet, Texas04/2014 - 08/2014
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Skills
  • Team Building
  • Sales proficiency
  • Bookkeeping
  • Payroll and budgeting
  • High-Volume Dining
  • Schedule Management
  • Customer Relations
  • Workflow planning
  • Menu Memorization
  • Order Accuracy
Education
Burnet High SchoolBurnet, TX05/2014High School Diploma
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Resume Overview

Companies Worked For:

  • Progressive
  • Aspen Dental
  • Walmart
  • Maxican

School Attended

  • Burnet High School

Job Titles Held:

  • Customer Relations Manager
  • Office Manager
  • Sales Associate
  • Waitress

Degrees

  • High School Diploma

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