Customer Relations Manager Resume Example
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CUSTOMER RELATIONS MANAGER
Professional Summary
Providing exceptional service
Dynamic customer service experienced in both call-center and retail store settings. Excel at listening to customer needs articulating product benefits and creating solutions that provide value to the customers. Highly dependable, professional, reliable and able to perform duties.
Skills
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Work History
Customer Relations Manager, 09/2019 to Current
Esler Companies – Northborough , MA
Esler Companies – Northborough , MA
- Managed department high call volume and coordinated department schedules, maximize coverage during peak hours.
- Partnered with business leaders to deliver services that support company objectives consistent with corporate values.
- Supervised daily operations to maximize revenue, customer satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Customer awareness of current and new programs and services.
- Conducted training and mentored team members promoting productivity, accuracy and commitment to friendly service.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed customer relations on ongoing basis to maximize customer retention.
Housekeeper, 05/2009 to Current
Universal Health Services – El Paso , TX
Universal Health Services – El Paso , TX
- Cleaning vacation homes and condos
- Removed waste paper and other trash from premises to designated area.
- Swept and washed all hard surface floors.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Washed, cleaned and disinfected water coolers.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Polished glass surfaces and windows.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Slid beds, sofas and different types of furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and changed bedspreads, blankets and mattresses.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Hotel Housekeeper, 02/2015 to 08/2015
Adia – Hollandale , WI
Adia – Hollandale , WI
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Assembled complimentary gift baskets and champagne to greet new guests at arrival.
- Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Cleaned over twenty rooms within 6 hours with consistently high customer satisfaction ratings.
Teacher, 03/2007 to 05/2009
Quinsigamond Community College – Worcester , MA
Quinsigamond Community College – Worcester , MA
- Caring for children's physical, mental, and emotional needs
- Cleaning the classroom and preparing lunches
- Observed and evaluated students' performance, behavior, social development and physical health.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Connected with parents and community organizations to promote involvement.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
Education
High School Diploma: 07/2006
Penn Foster High School - City, State
Penn Foster High School - City, State
No Degree: Early Childhood EducationNational Park College - City, State
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Resume Overview
School Attended
- Penn Foster High School
- National Park College
Job Titles Held:
- Customer Relations Manager
- Housekeeper
- Hotel Housekeeper
- Teacher
Degrees
- High School Diploma : 07/2006
No Degree : Early Childhood Education
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