Customer Project Manager Resume Example Company Name

CUSTOMER PROJECT MANAGER

www.linkedin.com/in/alex-xavier-512b3926

Professional Summary

Experienced Customer Project Manager with over 25 years of experience in Aviation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Budgeting
Strategic Planning
Technical Support
Performance Evaluations

Project Management
Fluent in Portuguese and English
Advanced problem solving
Logistics Management

Work History

Customer Project Manager, 07/2019 to Current
Company Name – City, State

Oversee performance of all maintenance work packages, deliver on schedule and meet budget obligations for assigned aircraft, and serve as primary point-of-contact for customer during maintenance process
Work with General Supervisor to manage customer schedules
Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints
Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer
Perform and maintain schedule through aircraft delivery and follow-up
Establish and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency
Facilitate status meetings with all departments and shops; update daily reports on status of aircraft Assist and coordinate special programs (i.e., Smart Parts, ESP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders
Increased Brazilian sales in 10 %
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
Managed minimum of 100 projects each year while maintaining adherence to budget, schedule and scope requirements

Aftermarket Program Manager, 04/2017 to 06/2019
Company Name – City, State

Proactively manage program requirements by monitoring, trending and reporting status of key metrics
Work closely with support groups to forecast customer maintenance, project component replacement/repair needs, and work with customer to budget/order to maintain fleet readiness goals
Interface with customers, and P&W Program Office to determine future customer needs and focus internal support necessary to achieve customer satisfaction
Ensure program critical issues are identified, communicated, elevated as required and acted on in timely fashion through appropriate channels
Utilize ACE Principles and continuous improvement of fleet management systems and processes to minimize cost and to ensure customer satisfaction Accomplishment
Drove operational improvements which resulted in savings and improved profit margins
Increased customer satisfaction by resolving Reduction of Turn Around Time and issues
Resolved conflicts and negotiated mutually beneficial agreements between parties
Managed over 20 units for repair per month increasing margins in 10 %

Warranty Analyst, 09/2015 to 04/2017
Company Name – City, State

Responsibilities Review all warranty claims and administer it with warranty awarded
Monitor all customer inquiries and requests on all warranty issues
Maintain knowledge on various warrant programs by active participation in education programs
Ensure customer satisfaction and ensure compliance to all warranty specifications
Evaluate databases and complete all data entry for warranty claims and filings
Manage all warranty claims, resubmit claims of required and ensure appropriate action
Accomplishments Adhere to contracts in order to reduce cost for company
Analyzed more than 100 Claims for Warranty and to identify coverage options and reduced in 50 % warranty expenses
Documented all transactions and support interactions in system for future reference and addition to knowledge base

Account Representative and Sales Support, 04/2014 to 09/2015
Company Name – City, State

Responsibilities Manage and control all maintenance records for customers of Portuguese Language
Ongoing customer training Accomplishments at Bell Latin America Customer Support Engineer Annual Meeting, in Brazil
Retrieve old customers which were not actives and disabled and got new customers for current year of 2014 and new prospects for next 2015
Selected for 2015 Best of Jacksonville Awards for Aviation Consultants
Analyzed accounts for delinquencies and other ongoing issues
Expanded territory by executing effective warm calls and negotiating contracts
Processed client payments and updated accounts
Communicated updates regarding business proposals, contracts and current projects

Education

BBA: BUSINESS ADMINISTRATION, 2013
FUNDACAO GETULIO VARGAS - City

FUNDAÇÃO GETÚLIO VARGAS - São José dos Campos, SP, Brazil

BBA: Business Administration, 2002
FACULDADE MARIA AUGUSTA - City

Resume Overview

School Attended

FUNDACAO GETULIO VARGAS
FACULDADE MARIA AUGUSTA

Job Titles Held:

Customer Project Manager
Aftermarket Program Manager
Warranty Analyst
Account Representative and Sales Support

Degrees

BBA : BUSINESS ADMINISTRATION , 2013
BBA : Business Administration , 2002

Customer Project Manager Resume Example

Resume Score: 80%

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