Motivated CCNA Certified Network Analyst with exceptional network troubleshooting skills and a strong focus on customer service. Currently located in Paducah, Kentucky but looking to relocate to the Austin, Texas area.
10/2016 to Current
Customer Network Support AnalystComputer Services Inc. － Paducah, KY
Assist customers with LAN/WAN networking issues.
Make router and switch changes requested by customers.
Coordinate with internet and circuit providers to resolve network outages.
Plan and configure deployments of Cisco Meraki Wireless products.
Create and maintain training documentation.
05/2016 to 10/2016
Tech Support AnalystWK&T Telecommunications － Mayfield, KY
Troubleshot network and internet issues for customers over the phone.
Used NetFlow data via Calix Flow Analyze Plus to troubleshoot network and bandwidth issues and prevent truck rolls.
Used NetFlow data to compile statistics on network bandwidth usage, top applications and to identify potential attacks.
05/2014 to 05/2016
Level 2 Tech SupportWK&T Telecommunications － Mayfield, KY
04/2012 to 05/2014
Cashier/Dessert SpecialistCulver's Restaurant － Murray, KY
West Kentucky Community and Technical College-Associate in Applied Science with an Emphasis in Network Administration - Cisco, Graduated May 2016
Phi Theta Kappa Honor Society Member
2013-2016 WKCTC Dean's List
Graduated with a 4.0 GPA
2016 KCTCS All-Academic Team Award Recipient
2016 WKCTC Computer Information Technology Outstanding Student Award Recipient