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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Motivated CCNA Certified Network Analyst with exceptional network troubleshooting skills and a strong focus on customer service. Currently located in Paducah, Kentucky but looking to relocate to the Austin, Texas area. 
Experience
09/2016 to Current Customer Network Support Analyst Lpl Financial Services | Mountain Home, AR,
  • Assist customers with LAN/WAN networking issues.
  • Make router and switch changes requested by customers.
  • Coordinate with internet and circuit providers to resolve network outages.
  • Plan and configure deployments of Cisco Meraki Wireless products.
  • Create and maintain training documentation. 
04/2016 to 09/2016 Tech Support Analyst WK&T Telecommunications | City, STATE,
  • Troubleshot network and internet issues for customers over the phone.
  • Used NetFlow data via Calix Flow Analyze Plus to troubleshoot network and bandwidth issues and prevent truck rolls.
  • Used NetFlow data to compile statistics on network bandwidth usage, top applications and to identify potential attacks.
04/2014 to 04/2016 Level 2 Tech Support WK&T Telecommunications | City, STATE,
Education
Expected in | , , GPA:

West Kentucky Community and Technical College-Associate in Applied Science with an Emphasis in Network Administration - Cisco, Graduated May 2016

  • Phi Theta Kappa Honor Society Member
  • 2013-2016 WKCTC Dean's List
  • Graduated with a 4.0 GPA
  • 2016 KCTCS All-Academic Team Award Recipient
  • 2016 WKCTC Computer Information Technology Outstanding Student Award Recipient
Certifications
  • CCNA (Cisco Certified Network Associate)
Skills
  • Cisco IOS Troubleshooting and Configuration
  • Cisco Meraki Products
  • General Network/PC Troubleshooting

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