Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Motivated CCNA Certified Network Analyst with exceptional network troubleshooting skills and a strong focus on customer service. Currently located in Paducah, Kentucky but looking to relocate to the Austin, Texas area. 
09/2016 to Current Customer Network Support Analyst Lpl Financial Services | Mountain Home, AR,
  • Assist customers with LAN/WAN networking issues.
  • Make router and switch changes requested by customers.
  • Coordinate with internet and circuit providers to resolve network outages.
  • Plan and configure deployments of Cisco Meraki Wireless products.
  • Create and maintain training documentation. 
04/2016 to 09/2016 Tech Support Analyst WK&T Telecommunications | City, STATE,
  • Troubleshot network and internet issues for customers over the phone.
  • Used NetFlow data via Calix Flow Analyze Plus to troubleshoot network and bandwidth issues and prevent truck rolls.
  • Used NetFlow data to compile statistics on network bandwidth usage, top applications and to identify potential attacks.
04/2014 to 04/2016 Level 2 Tech Support WK&T Telecommunications | City, STATE,
Expected in | , , GPA:

West Kentucky Community and Technical College-Associate in Applied Science with an Emphasis in Network Administration - Cisco, Graduated May 2016

  • Phi Theta Kappa Honor Society Member
  • 2013-2016 WKCTC Dean's List
  • Graduated with a 4.0 GPA
  • 2016 KCTCS All-Academic Team Award Recipient
  • 2016 WKCTC Computer Information Technology Outstanding Student Award Recipient
  • CCNA (Cisco Certified Network Associate)
  • Cisco IOS Troubleshooting and Configuration
  • Cisco Meraki Products
  • General Network/PC Troubleshooting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

Job Titles Held:

  • Customer Network Support Analyst
  • Tech Support Analyst
  • Level 2 Tech Support


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: