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Customer Network Support Analyst Resume Example

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CUSTOMER NETWORK SUPPORT ANALYST
Summary
Motivated CCNA Certified Network Analyst with exceptional network troubleshooting skills and a strong focus on customer service. Currently located in Paducah, Kentucky but looking to relocate to the Austin, Texas area. 
Experience
10/2016 to Current
Customer Network Support Analyst Computer Services Inc. － Paducah, KY
  • Assist customers with LAN/WAN networking issues.
  • Make router and switch changes requested by customers.
  • Coordinate with internet and circuit providers to resolve network outages.
  • Plan and configure deployments of Cisco Meraki Wireless products.
  • Create and maintain training documentation. 
05/2016 to 10/2016
Tech Support Analyst WK&T Telecommunications － Mayfield, KY
  • Troubleshot network and internet issues for customers over the phone.
  • Used NetFlow data via Calix Flow Analyze Plus to troubleshoot network and bandwidth issues and prevent truck rolls.
  • Used NetFlow data to compile statistics on network bandwidth usage, top applications and to identify potential attacks.
05/2014 to 05/2016
Level 2 Tech Support WK&T Telecommunications － Mayfield, KY
04/2012 to 05/2014
Cashier/Dessert Specialist Culver's Restaurant － Murray, KY
Education

West Kentucky Community and Technical College-Associate in Applied Science with an Emphasis in Network Administration - Cisco, Graduated May 2016

  • Phi Theta Kappa Honor Society Member
  • 2013-2016 WKCTC Dean's List
  • Graduated with a 4.0 GPA
  • 2016 KCTCS All-Academic Team Award Recipient
  • 2016 WKCTC Computer Information Technology Outstanding Student Award Recipient
Certifications
  • CCNA (Cisco Certified Network Associate)
Skills
  • Cisco IOS Troubleshooting and Configuration
  • Cisco Meraki Products
  • General Network/PC Troubleshooting
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Resume Overview

Companies Worked For:

  • Computer Services Inc.
  • WK&T Telecommunications
  • Culver's Restaurant

Job Titles Held:

  • Customer Network Support Analyst
  • Tech Support Analyst
  • Level 2 Tech Support
  • Cashier/Dessert Specialist

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