Accommodating Customer Loyalty Representative who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
Advanced computer proficiency (PC and Mac)
Motivational leadership style
Utilize various skip tracing techniques to locate right parties. Overcome stalls and objections and suggest money sources for debt payment. Execute verbal skiptracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account.Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system.
Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Set up and performed initial prep work for food items such as soups, sauces and salads.Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
Measured, mixed and prepped raw materials according to company specifications and recipes.Designed appealing product displays. Properly labeled all signs for mixes, weights and measures with accurate information.Maintained current knowledge of pricing, ingredients, product availability and current promotion.Inspected products for quality assurance before display. Controlled spoilage by generating turn movement and maintaining monthly inventory.Coordinated employee schedules for maximum efficiency.Recruited, trained and supervised six bakery staff.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.
Inspected, tested and measured materials, products and installations to spec.Recommended corrective actions to minimize rate of product defects.Weighed raw data, reviewed parts history and organized results prior to quality analysis.Handled, measured and mixed chemicals following prescribed methods and testing requirements.Documented, filed and maintained proper inspection records and quality assurance documents.
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