Driven professional offering 7 years of experience managing both Key and small accounts. Proven success in building client relationships and maintaining optimal billing efficiency. Excellent organizational skills and problem-solving abilities with superior client service skills. Highly skilled at creating spreadsheets, preparing targeted reports and analyzing data. Quick and accurate to meet strict deadlines while managing multiple tasks.
Team Lead for Healthcare Business Group dispute and credit resolution within the Customer Issue Resolution Team.
Responsible for attending Weekly & Monthly meetings with Finance & Sales, reporting on dispute data for the Healthcare Business Group.
Oversees & directly handles reconciliation of over $35M in open disputes and credits on all accounts under the Healthcare Business Group on a daily basis.
Provides direction to a small team with daily/weekly/monthly goals in order to stay in line with a Company outlined Global Financial Standard.
Responsible for achieving predetermined metrics for division.
Works directly with Sales Representatives to ensure timely processing of promotional and special funding related disputes.
Collaborates with Customer Service in order to determine validity of disputes.
Maintains an ongoing working relationship with multiple Customer's Accounts Payable departments for dispute resolution, back up documentation and repayment purposes.
Manages numerous Key accounts and small accounts on a daily basis; determining reasoning for all disputes in a timely manner, crediting customer accounts when necessary, and collecting repayments for disputes deemed invalid, etc.
Lean Six Sigma projects/cross-functional teams
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: