A customer financial services representative with extensive experience as a collections specialist. Strong communication skills with external and internal customers in high call volume environments. Able to adapt to workplace strategies and changes in a positive manner. Resourceful collector who consistently meets and exceeds productivity goals. An analytical thinker that is solution-orientated with an eye toward bottom-line results.
Collections specialist in high call volume call center assisting inbound and outbound calls to resolve delinquent accounts from 30 to 120 days.
Skip tracing specialist responsible for tracking and locating customers who had no valid contact information in attempt to collect on a delinquent account.
Supervised over 25 employees to load package cars for 40-50 drivers and executed a dispatch plan to meet daily production goals.
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