Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Since my career with IPL I have been able to assist with several training classes during nesting period with new hires, Served as a HUB member and handled escalated calls from customer as well as providing assistance to fellow peers answering questions and giving navigational guidance to ensure 1 call resolution for their customers. Handled IURC complaints and served as a member on the Hospitality committee.
Handle high-volume inbound call-center calls assisting customers with questions or concerns related to billing or general account information. making requested changes to the accounts ( mailing address,name change, phone number update) Providing one call resolution to customers and under the importance of giving accurate information on each call .
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