Customer Care Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Wounded Warrior with over 12 years of military service, looking for a profession that provides excellent service and great guidance using the values of service; loyalty, honesty, integrity while giving back to the Military community and their families
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
, 01/2015 to Present
Bickford Senior Living, ,
, 01/2014 to 01/2015
Bickford Senior LivingCedar Falls, IA,
  • Assist with the dissemination of general information regarding Veteran benefits and/or Services Provide assistance to students and parents with general inquiries about Veteran benefits via phone, email, or in person Maintain and organize veteran-related files Assist with the processing of accurate and timely enrollment certifications for all veterans affairs educational entitlement programs Assist with providing support and consultation for veterans' related issues on campus (i.e.
  • transition assistance) Assist with maintaining positive relationships with key offices in order to facilitate services to students receiving veterans' related educational entitlements Assist with the reporting of student enrollment information, due progress, approved programs and tuition/fees, and contact information Assist with the development and distribution of accurate and current Veterans Affairs Industrial Lift Truck and Clamp Truck Operator 27 Sep Unload inbound shipments safely and move product to storage locations.
  • Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped.
  • Perform picking duties in an efficient manner that meets customer service standards.
  • Efficiently move product from staging and/or storage areas into rail cars or trailers.
  • Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment.
  • Use radio frequency equipment for picking, receiving, put away, and load functions, as required.
  • Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
  • On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
  • Operate all equipment in a safe and efficient manner following prescribed work methods.
  • Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.
  • Assist in physical inventories.
  • Ensure proper stock rotation.
  • Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area.
  • Assist in maintaining the security of the warehouse.
  • Conduct operations in a manner that promotes safety.
  • Comply with OSHA and MSDS Standards.
Customer Care Representative, 02/2014 to 08/2014
Arthur J Gallagher & Co.Washington, MA,
  • Demonstrated a high level of courtesy, tact, and professional judgment Diagnose, resolve, or escalate inquires related to assignment actions Research customer care issues using multiple automated applications, secure databases, and printed regulations.
  • Ensured all confidential information obtained through or by the military and upper management is not released until approved Created detailed entries for all incoming cases utilized multiple automated systems.
  • Utilized multiple electronic applications and personnel data systems, to include Microsoft office, LOTUS notes, the interactive Personnel Electronics Record Management System automated systems (I PERMS), the Soldier Management System (SMS), and the U.S.
  • Army Disaster Personnel Accountability and Assessment System (ADPAAS).
Staff Sergeant, Tank Commander/Section Supervisor, 01/1999 to 08/2012
United States Army, ,
  • Bravo Company Wounded Warrior in Transition Battalion(Cadre), 1-16 Cav 316 Battalion U.S.
  • Armor School, 1-21 Infantry 25th Infantry Division, 2-7 Cav and 3-8 Cav 1st Cavalry Division Works well under pressure with time-sensitive missions Excellent communication, analytical, time management, and presentation skills Supervised workers.
  • Set work schedules, assignments and production sequences.
  • Enforced safety and health rules.
  • Observed work of operators.
  • Resolved worker problems and complaints.
  • Set goals and deadlines.
  • Communicated changes in policies, procedures, and strategies.
  • Coordinated with other departments.
  • Resolved customer complaints.
  • Assigned duties to employees.
  • Attended company meetings.
  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
  • Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
  • Recommend personnel actions such as hiring and promotions.
Bachelor of Business Administration: Human Resources Management, Expected in Aug 2016
McKendree University - Radcliff, Kentucky
GPA: GPA: 3.3
Human Resources Management GPA: 3.3
Assistant Coach; East Hardin Middle School Football team Elizabethtown Area Youth Football and Baseball Hardin County Youth Football League
Additional Information
  • Military Awards Meritorious Service Medal, Army Commendation Medal(3rd Award), Army Achievement Medal, Army Good Conduct(4th Award), National Defense Medal, Armed Forces Expeditionary Medal, Iraq Campaign Medal(W/2campaighn stars), Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, NCO Professional Development Ribbon, Army Service Ribbon, Army Overseas Service Ribbon(2nd award) Volunteer Activities Assistant Coach; East Hardin Middle School Football team Elizabethtown Area Youth Football and Baseball Hardin County Youth Football League
Army, benefits, charts, Excellent communication, consultation, customer service, customer care, databases, Electronics, email, fashion, forklift, hiring, inspect, inventory control, LOTUS notes, materials, meetings, Microsoft office, Works, neat, Personnel, policies, presentation skills, progress, quality, radio, Read, receiving, reporting, Research, Safety, SMS, phone, time management, type

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School Attended
  • McKendree University
Job Titles Held:
  • Customer Care Representative
  • Staff Sergeant, Tank Commander/Section Supervisor
  • Bachelor of Business Administration

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