Customer-centric, team-oriented individual with a winning attitude and desire to deliver a
exceptional experience. Focused on setting high expectations and raising service standards. Also
a highly enthusiastic customer service professional with years of client interface experience.
Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Exceptional interpersonal skills
Extensive hospitality background
Trained in liquor, wine and food service
Food and beverage specialist
In-depth food and wine knowledge
Upbeat, outgoing and positive
Food ingredients expert
Food safety understanding
Customer Care Representative August 2015 to CurrentAT&T － Fayetteville, NC
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provides accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Assistant Manager June 2013 to June 2015Wendy's － Fayetteville, NC
Conducts daily pre-shift and weekly departmental meetings to ensure organizational, efficiency.
Efficiently resolves problems or concerns to the satisfaction of all involved parties.
Continually monitors restaurant and takes appropriate action to ensure food quality and service standards are consistently met.
Minimizes loss and misuse of equipment through proper restaurant supervision and staff training .Exhibits thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigns tasks and oversees the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Develops and maintained exceptional customer service standards.
Optimizes profits by controlling food, beverage and labor costs on a needed.daily basis.
Performs restaurant walk-throughs to gage timeliness and excellent service quality.
Communicates well and used strong interpersonal skills to establish positive relationships with guests and employees.
Organizes weekly sales reports for the sales department to track product successfully.
Maintains up-to-date knowledge of store policies regarding payments, returns and exchanges.
Develops highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trains and provided back-up for other customer service representatives when.
Crew Trainer McDonalds May 2012 to June 2014Fayetteville, North Carolina
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Prepared and served beverages such as coffee, tea and fountain drinks.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Frequently washed and sanitized hands, food areas and food preparation tools.
High School Diploma : 2013Terry Sanford High School － Fayetteville, Nc, United States