I am a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 300 calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals,also Maintained up-to-date records at all times
Organized weekly sales reports for the sales department to track product success, Resolved product issues and shared benefits of new technology,also Worked under strict deadlines and responded to service requests and emergency call-outs.
Made reasonable procedure exceptions to accommodate unusual customer requests,Collected customer feedback and made process changes to exceed customer satisfaction goals,also Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges,i also Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, Computed accurate sales prices for purchase transaction, also Worked as a team member performing cashier duties, product assistance and cleaning.
Managed quality communication, customer support and product representation for each client,Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax, as well as Processed and issued money orders for customers.
Coursework in phlebotomy and Womens Health.
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