Skilled Customer Care Professional committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful Customer Care Professional who consistently meets and exceeds productivity goals.
Customer-focused Representative with a great capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 56 calls in queue per minute.
Exceeded corporate target for customer satisfaction 6 months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Improved customer ratings by 20%.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
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