LiveCareer-Resume
Loading....
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • High‐performing, strategic‐thinking professional with MS in Business Analytics and MBA in Finance and over 4 years of experience in service industry.
  • Strong cross functional leadership and collaboration, managed up-to 20 direct reports, skilled in relationship building with Customers and Team members.
  • Excellent Analytical and communication ability to develop and present effectively.
  • Need no Sponsorship and authorized to work anywhere in the USA.
Skills
  • Data Preparation and Mining
  • Statistical Data Analysis
  • Prescriptive modelling for optimization and decision making
  • Data Visualization and presentation
  • Supply Chain planning and aggregate production planning
  • Working knowledge of Relational Database Management
  • Project Management process familiarity
  • Understanding of financial statements and Ratio Analysis.
  • Easy learning ability and highly proactive
Experience
Customer Care Manager, 10/2004 - 05/2007
3 Day Blinds Burbank, , India
  • Maruti Suzuki India Ltd is the Automobile-manufacturing leader in the car segment in APAC region.
  • Managed customer service representative team, SSI (Sales and post-sales follow-up) program manager team.
  • Responsible for conducting monthly key stakeholders and customer summit to gather voice of customer and help in resolution of customer issues.
  • Experienced with CRM for issue management and customer satisfaction Index (Remedy, Oracle Siebel).
  • Customer relationship management, conducted sales quality surveys, discussed services best practices, assisted with ISO 9000 Quality Management audits.
  • Built teams, lead recruiting, ramp up and mentoring for new hires, payroll and compensation.
  •  
  •  
  •  
  •  
Business Executive, 2003 - 09/2004
Gfk Berlin, , India
  • ICICI Bank is a financial institution with a range of banking, asset management and wealth management services.
  • Member of the credit analyst division, responsibilities included evaluation of risks for customer credits.
  • Lead a team of motivated field executives, facilitated trainings and recruitment process of team members, responsible for quarterly targets.
  • Managed corporate reporting needs using sales MIS databases through MS Excel and MS PowerPoint for reports and presentations.
  • Financial data analysis reporting for credit applications, provided risk assessments and recommendations through graphical representation and charts using Excel.
  • Worked with direct customers assisting with application, resolving issues and credit transition verifications.
  • Identified and analyzed customers for sales opportunities, provided cost optimization and solution for better ROI and cost-effective investments.
Education and Training
: Business Analytics, Expected in Spring 2017
-
California State University - East Bay, CA
GPA:
Status - GPA : 3.942
Coursework: C++, Expected in 2016
-
Foothill College - San Jose, CA
GPA:
Status - (A grade)
Coursework: Project Management, Expected in 2013
-
San Jose State university - San jose, CA
GPA:
Status - ( A Grade)
: Master of Business Administration- Finance, Expected in 2003
-
UP Technical University - Lucknow, UP
GPA:
Status -
GPA: 4.0 (Equivalent)
Recipient of "Certificate of Excellence" for securing first position in Management studies
: Bachelor of Science, Expected in 2001
-
DDU University - , UP
GPA:
Status -
Coursework and Projects
MSBA Term Project: Built fraud detection models for bank credit card transactional data using R and further analyze the accuracy of each model to predict credit card fraud in the transactions. Worked on classification models using 4 different algorithms (Decision Tree, boosting decision tree, Navies Bayes and Logistic Regression) to find out the model that can provide highest precision and can detect maximum number of fraud customer's applications.
 
Human Resource Information Systems (HRIS): Performed descriptive analysis, factor analysis and regression analysis on employee survey data provided by a health care provider. This helped with understanding the relation and causation of HR practices on employee performance and empowerment. 
 
Data Analytics: Application of key concepts and methodologies of statistics. Analyzing and solving data analytics models using statistical methods. Application of data analytics tools and models to business decision making. Tools: Statistical packages in Python. 
 
Data Mining: Understanding of concepts data preparation and mining process. Developed and implemented data mining models based on Association rules, Classification and clustering algorithms. Plotted visualizations for decision making. Tools: R, R-Studio and other R packages. WEKA.
Project 1 : Association mining: Market basket analysis using association mining rules on grocery data provide by a Grocery store to analyze the transactional database and identify interesting patterns from the database.
Project 2 : Cluster Analysis : Performed cluster Analysis on McDonald's breakfast menu data set that provides a nutrition information to understand the least number of items to order which meet daily nutritional requirements. 
Shiny App development - Built Apps, HeatMap Agnes as clustering algorithm and Heatmap hclust as clustering algorithm. User can change color of high heat as well as low heat clusters. User can also change the angle of the title as per the requirement.
 
Big Data: Knowledge of technical components of big data technologies such as distributed computing, applications and technologies for effective data processing and analysis. Understanding of data manipulation, storage and analysis of big data in a project setting. Tools: Hadoop, Amazon MapReduce. Working knowledge of AWS. Apache Hadoop, Pig, Hive, Amazon EMR
 
SAS Programming: Importing and manipulating statistical data in SAS, formulating solutions to problems, producing relevant computer output using SAS, and interpreting the results appropriately, understanding of the terminology of SAS programming. Tools: SAS 9.4, SAS University Edition.
 
Prescriptive analytics, decision-making using problem solving methods like optimization, queuing models and simulations. Tools: Excel: Solver graphics, pivot tables, V-lookups.
 
Applied Project Management - Development of project definition, time and resource scheduling, budgeting, risk management, and performance measurement to manage projects.
Term Project: Optimization of Backup Data Recovery Process for a large SaaS provider, helping IT to implement more robust and comprehensive data backup plan in the event of data loss. Worked in a team of four members to articulate project goals, scope, quality control, risk and cost management. Communicated and gathered requirements from key stakeholders, prepared project charter, detailed work breakdown structures (WBS) and firmly established shared accountability for achieving project milestones (MS project 2010, MS Visio, MS Outlook, MS Office).
 
Marketing Analysis through combining conceptual marketing knowledge and analytical tools to solve marketing problems. Analyzation and interpretation of large datasets and survey using mathematical models and software. Tools: Ms. Excel.
 
Enterprise Management - Generated material requirement planning (MRP), advance supply chain planning (ASCP) with resource constraint & master demand schedule (MDS) reports using Oracle E-Business Suite R12. Created the roughcut capacity plan (RCCP) and the capacity requirements plan (CRP) reports based on the given MRP and MDS data. Developed comparative production plan and aggregate planning reports for a chip- manufacturing firm based on forecasted demand data (Excel). Tools: Excel for Data manipulation, macros, and database management. Aggregate Planning Report on Forecasted Demand Data 
 
Working knowledge of RDBMS. Database concept, database models and database management systems (SQL query, Oracle SQL*Plus, MS Access).
 
Data warehouse concepts, design and management. Experience in building dimensional models and modelling process. Implemented several dimensional models and OLAP cubes. Developed visualizations of multi- dimensional data. Tools: Microsoft SSDT (SQL server data tool), SQL Server Management Studio and Visual studio.
Skills
  • Customer relationship management
  • Project and Portfolio management.MS Project and Smart Sheet.
  • Dashboard and story building. Tableau
  • Reporting  MS Excel, MS PowerPoint
  • Statistical analysis. IBM SPSS
Top choice

Customer Care Manager

Resume Examples for 2024

We have tons of professional, expertly-written resumes to customize. Pick an example, and we'll help you with the right words. The result is an effective, job-winning resume in minutes.

By clicking here you agree to our Terms of Use and Privacy Policy.
Proven results

30% higher chance of landing a job

42% higher response rate from recruiters

Our customers are getting hired by:*

Our most effective resume samples for

Customer Care Manager

Our Resume Builder has helped build millions of resumes. Find an example that fits your experience and personal style, and we'll help you create an incredible resume.

Write a job-winning resume without a lot of writing

  • 1

    Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

  • 2

    Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

  • 3

    All you have to do is choose the summary phrases that best frame your experience. It s like having a professional do it for you!

We understand not everyone knows exactly what to say. So our Resume Builder helps you say it.

Skills for Customer Care Manager

They’re really (really) important.

Our Builder already knows the top skills hiring managers are looking for on a customer care manager resume and lets you add them with a click of a button.

Coincidentally, your skills section has a significant impact on getting hired. Whether the first set of eyes seeing your resume are human or screening software, your skills section highly influences landing that job.

  • Delegation and Supervision
  • Sales Support
  • Cross-Functional Collaboration
  • Customer Relations
  • Proficient in [Software]
  • Inter-department collaboration
  • Training programs
  • Schedule Management
  • Team Management
  • Brand representation
Top Skills

We’ve caused a sensation, and people are talking.

Resume tips that win interviews

A Summary with impact

Hiring managers often gravitate to your professional summary. Make an instant impact with 2-3 brief sentences emphasizing your value. Pick one of our many expertly written summaries and customize it to your own talents and experience.

PRO TIP

Don’t have time to tailor your resume for every job application? Quickly customize just your summary section with keywords from the job description – it's a great workaround.

Interview win!

Here’s an example from our Resume Builder:

Dynamic [your job title] with excellent organization skills, communication and effective leadership. Possess a degree in [your area of study] and [mention a certification relevant to the role].

Experience that’s relevant

What you say about your experience often has more impact than your overall work experience — it’s the fine details that land interviews.

Our Builder has a ton of pre-written descriptions you can click, add, and edit, making it easy to match your responsibilities with what a hiring manager is looking for.

Still curious about how to write a resume? We got you!

Interview win!

Here’s an example from our Resume Builder:

Administrative Assistant, Houston, TX

Godson Manufacturing, Inc. | 03/2022 - Present

  • Manage internal communication channels, including email newsletters and information boards, contributing to 13% increase in employee engagement.

  • Develop and optimize purchase order procedures, reducing processing time by 15%.

  • Provide meticulous calendar management for the CEO and production manager, ensuring efficient scheduling and timely communication.
*As seen in:As seen in: