Dedicated Operations Manager successful in contract negotiation and process improvement. Natural leader driven to motivate teams to exceed business goals and targets while under pressure. Foster productivity and company loyalty.
Managed all Operations departments to ensure revenue, service, and customer satisfaction goals are met and exceeded. Measure, report and communicate revenue and service goal attainment to Senior management. Implement departmental and organizational policies and procedures to maximize output. Handle the new hire recruitment and selection process. Build, maintain, and strengthen vendor partnerships and facilitate agreements. Monitor and enhance vendor performance in relation to temporary furnishings. 60+ direct reports, 5 total departments; Hotels, Vendor Management, Property, Customer Care, Billing
Generated leads for new sales through telephone and email contact with customers.
Effectively managed Customer Care, Furniture Services, and Hotel department. Implemented policies and procedures to improve Operations. Build and maintain vendor relationships and programs.
Boosted revenue by $[ Identified inefficiencies and made recommendations for process improvements. Created performance metrics for all employees of Operations using "S.M.A.R.T" techniques.
Identified inefficiencies and made recommendations for process improvements.
Created performance metrics for all employees of Operations using "S.M.A.R.T" techniques.
Successfully established and managed the start-up and development of of the vendor program taking it from $0 to $3.5 million per year. Processed vendor payments and audits for accurate accounts payable. Implemented policies and procedures to enhance efficiencies in production. Build and maintain vendor relationships.
Provide superior customer service to policyholders and adjusters throughout the housing process. Coordinate the temporary housing and furnishings. Handle high volume of incoming and outgoing calls to ensure customer satisfaction. Built and strengthened relationships to ensure repeat business.
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