Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
I have frequently received gold coin recognition for providing excellent customer service. I have also received gold and silver pins for excellent customer service. In my role as Customer Care Floor Supervisor, I was often recognized for asking specific questions in order to provide Customer Care Representatives with accurate answers to their questions.
Served as a leader to customer care team members. Processed adjustments on customer orders. Sent and received email correspondence to customers, team members and third party companies. Advised team members in various situations. De-escalated calls. Identified customer needs. Advised customers of products and services. Answered customer inquiries. Delivered excellent customer service with a customer first attitude
Identified customer needs. Advised customers about products and services. Answered customer inquiries. Delivered excellent customer service with a customer first attitude.
Identified member needs. Offered products and services based on those needs. Retained membership. Assisted in obtaining new membership. Handling a large cash vault. Assisted members at the drive thru window. Processed ACH Origination debits, Accounts Payable, and loan applications. Counted of Credit Union vault cash
Processed and paid all bills for the bank.
Opened new accounts and closed existing accounts for customers. Performed maintenance on accounts. Opened and closed IRA accounts. Assisted customers in reconciling their checkbooks. Cross-soled products offered. Trained other customer service representatives. Assisted tellers in researching differences in their cash vault.
Maintained a large and small cash vault. Processed mortgage payments, deposits, and withdrawals. Cashed checks. Assisted with the ATM proof. Worked a drive thru window. Assisted with the end of day proof. Assisted tellers in researching their differences. Trained new tellers.
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