committed to addressing customer concerns with speed, accuracy and professionalism.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to  calls in queue per minute.
Computed Data Reports
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Improved customer ratings by 85%,Developed effective relationships with all call center departments through clear communication.Led a team of customer service representatives to increase service center profitability.Properly directed inbound calls in phone queues to improve call flow.Addressed customer service inquiries in a timely and accurate fashion
Companies Worked For:
Job Titles Held: