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Customer Care Consultant Resume Example

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CUSTOMER CARE CONSULTANT
Summary

committed to addressing customer concerns with speed, accuracy and professionalism.


Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.


Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • High customer service standards
  • Employee relations specialist
  • Dedicated to process improvement
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills

  • Adept in automated attendant systems
  • Customer Relationship Management software (CRM)
Accomplishments

Managed call flow with up to [30] calls in queue per minute.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.
  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
04/2010 to Current
Customer Care ConsultantMAXIS BERHAD
  • Attending to inbound call mainly for postpaid customer inquiry for 1 year Being transfer to mid night after 1 year with maxis Managed all inbound call from other department once after they have closed daily operation hours for postpaid, prepaid, cooperate consumer, broadband fiber optic and single line consumer to assist with 1st level troubleshoot for any issue from customer and maintain 1st call resolution To attend collection call on payment via credit card and payment arrangement

Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Improved customer ratings by 85%,Developed effective relationships with all call center departments through clear communication.Led a team of customer service representatives to increase service center profitability.Properly directed inbound calls in phone queues to improve call flow.Addressed customer service inquiries in a timely and accurate fashion

12/2008 to 03/2010
SHOP MANAGERROYAL SPORTING HOUSE
  • Opened new specialty boutique and multibrand shop Placed orders to restock merchandise and handled receiving of products Managed payroll, scheduling, reports, email and maintained clientele book and records Integrated new merchandise and in house / Brand promotion Extensive work with visual standards and merchandising Handling and observing 15 staff under my supervision.
  • Monitoring stock inventory and stock movement Provide training of new product technologies and selling skill to all staffs.
  • attended clinics for new incoming product lines New product buy for new coming season for all brand Opening and closing cash register and banking duties.
05/2006 to 12/2008
SENIOR SALE SUPERVISORMACY HOME FURNISHINGS
  • Providing consultant on mattress purchases Site measurement to Trained [] new employees quarterly.customer house Create a tailored look bedframe specifically for the lifestyle that suits customer.
  • Scheduled private shopping appointments with high-end customers Processing logistics document such as customer order, customer complaint and delivery arrangement Extensive work with visual standards and merchandising * Supervise team member and sub contractor for high standard of service to customer Placed orders to restock and handled receiving of products Opening and closing cash register and banking duties.
10/2003 to 05/2008
SALE SUPERVISORHARVEY NORMAN MALAYSIA
  • Opened a new outlet / branch Prepared training for new team member on duties and products Set up a system as per company guideline in the new branch Extensive work with visual standards and merchandising Dealing with high end customer Product specialist for imported furniture mainly from Italy, Australia and United states Handling project client on bulk purchases Supervise and helping team member on Sales Placed orders to restock and handled receiving of products.
03/2002 to 09/2003
SHOWROOM EXECUTIVE LIGNE ROSET KUALA LUMPUR
  • Dealing with high end customer Scheduled private shopping appointments with high-end customers Handling project sale's and walk in customer Maintained clientèle book and records Processing logistics document such as customer order, customer complaint Site measurement to customer house Maintain housekeeping in showroom Arrange delivery and servicing to customer house.
01/2001 to 03/2002
SERVER / TRAINERPLANET HOLLYWOOD KUALA LUMPUR
  • Serving dine in customer Provide customer service in fast-paced atmosphere Maintain and restock inventory Maintain cleanliness and service on serving table Make sure food and drink are deliver to customer Provide training to a new staff on serving skill and food knowledge.
  • Arrange cross training for back and front of the house staff.
  • Being a organizer for kids birthday party in Hollywood style Administrative responsibilities include processing hour and tip information for payroll and closing register.
05/1999 to 01/2001
SERVERT.G.I FRIDAYS KUALA LUMPUR
  • Serving dine in customer small or big group Provide customer service in fast-paced atmosphere Being a organizer for birthday party and private function Maintain cleanliness and service on serving table Make sure food and drink are deliver to customer.
07/1996 to 07/1998
FRONT OFFICE ASSISTANTSUBANG AIRPORT HOTEL
  • Handling check in and check out room guess Provide correct information and assist guess on city guide / day tour Assist room guess at the airport a.e check in, ticket purchases and flight info Assist phone operator and reservation department Provide hotel report on occupancy, sale report when ever on night shift.
Education
1994
Malaysian Education CerteficatesSekolah Menengah Kepong
curent part time : Diploma in Business Managemennt WAWASAN OPEN UNIVERSITY
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Resume Overview

Companies Worked For:

  • MAXIS BERHAD
  • ROYAL SPORTING HOUSE
  • MACY HOME FURNISHINGS
  • HARVEY NORMAN MALAYSIA
  • SHOWROOM EXECUTIVE LIGNE ROSET KUALA LUMPUR
  • PLANET HOLLYWOOD KUALA LUMPUR
  • T.G.I FRIDAYS KUALA LUMPUR
  • SUBANG AIRPORT HOTEL

School Attended

  • Sekolah Menengah Kepong
  • WAWASAN OPEN UNIVERSITY

Job Titles Held:

  • Customer Care Consultant
  • SHOP MANAGER
  • SENIOR SALE SUPERVISOR
  • SALE SUPERVISOR
  • SERVER / TRAINER
  • SERVER
  • FRONT OFFICE ASSISTANT

Degrees

  • Malaysian Education Certeficates
    curent part time : Diploma in Business Managemennt

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