Highly enthusiastic customer service professional with exceptional problem solving skills with 7 years of experience. A dedicated, reliable and focused team member who values input and feedback. Plans well and adapts to rapidly changing environment. Able to work well and learn different phone and computer systems. Resourceful striving for high productivity. and results. Proficient with Microsoft Office systems and familiar with the diversity of cultural and social-economic backgrounds. Corporate event planner and meeting organizer., Has the drive for success and knowledge, recent graduate of Northeastern University Bachelor in Science Leadership in Boston, MA USA.
Microsoft Word, Excel, PowerPoint, Outlook and RightFax.
Active Listening Skills
Program Developer aptitude
High customer service standards
Service solutions expert
Dedicated to process improvement
Call center management experience
Proficient in customer account software
Meticulous attention to detail
Microsoft office proficiency
Professional and mature
Strong interpersonal skills
Detailed meeting minutes
Claims appeal procedures
Training manual contributor
Managed call flow with up to 100 calls in queue .
Stratified, planned, organized and delivered course material for non- English speaking adult students
Developed PowerPoint Presentations
Facilitated meetings and recorded meeting minutes
Negotiated with vendors and suppliers for company events
Planned company luncheon events yearly
Leadership & Communications
Fluent in Portuguese and English.
Proficient in Spanish.
administrative, healthcare Billing, Call Center, contracts, customer service, marketing, materials, meetings, Outlook, PowerPoint, Microsoft Word, payroll, policies, Portuguese, Problem solving skills, processes, Quality, sales, scheduling, settlements, training, organized,enthusiastic, people skills.
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