Seeking a position as a Senior care associate where I may use my seasoned skills and personal qualities to strive for the success and contribution of my employer.
Continuously exceeding customer satisfaction.
assisting in managing the queue.
Played an instrumental role to assist new hires to increase the customer satisfaction and program expectations.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Formulated and enforced Service Center policies, procedures and quality assurance measures.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Executed cash transactions quickly and accurately.Greeted all customers.
Monitoring and securing the parking lots and garages.
Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Assisted patients with multiple chronic diagnoses, including COPD and asthma.Supported patients with customized patient teaching tools.Ensured efficacy of treatments through monitoring of treatment regimens.Ensured HIPAA compliance.Educated patients about their treatments.
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