. Handle customer complaints, compliments, and policy inquiries through phone calls, email, and postal mail, ensuring quality, completeness, accuracy, and conformance to department policies, standards and directives. Assist in mentoring new agents through call monitoring and constructive criticism.
Ensure efficient delivery routes are produced, monitor delivery status, resolve exceptions and communicate with customers about their delivery. Provided all aspects of customer service relate to Delivery service; customer complaints, compliments, ensuring quality, completeness, accuracy, and conformance to department policies, standards and directives.
Managed multiple emergency and business phone lines to support of countywide dispatch of emergency services. Respond to emergency and law enforcement calls, and effectively dispatch resources and personnel in support of law enforcement, property protection, and lifesaving operations.
Managed travel arrangements for employees in support of corporate operations. Maintain corporate credit card holder profiles, and effectively resolved billing questions for corporate travelers.
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