I would like to acquire a customer service/clerical position where I can successfully utilize my administrative, secretarial, customer service, and bookkeeping skills. I can efficiently make the most of my expertise in office administration; I always enjoy challenges to seek opportunity to learn, and contribute to the company with the best of my abilities such as utilizing my extensive experience in performing secretarial task with a great attention to detail.
Managed call flow with up to 50 calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Worked with elementary aged students to reinforce daily school work.
Lead group of 20 students in enrichment activities on a daily basis.
Prepared daily lesson plans and enrichment activities.
Provided prompt, accurate, and courteous responses to customers with various inquires.
Performed various clerical and administrative duties as needed.
Provided in-depth information about Wells Fargo banking services and products to customers.
Received, sorted and distributed medical records to various clinics as needed.
Served as facilitator for patients independently determining priority, urgency and course of action.
Provided support for administration for special projects and to balance workload.
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