Customer Business Solutions Advisor Resume Example
Proven CPG General Manager who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Builds a culture of trust and accountability to manage operational cost while growing top line revenue. Strong customer partnerships that result in value growth.
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Operations Management
- Ranked in the top 20% of 120 Coca-Cola CCR US Senior Leaders
- Led multiple Sales Teams to deliver 100 - 102% annual sales goals 4 consecutive years
- Exceeded 100% of Operating Income targets three years as GM
- Grew underperforming market to achieve 103% Revenue target while driving operational efficiencies to hit OI target +19% above plan
People Development:
- Reorganized 60% Leadership team to drive performance improvement and inspire employee engagement
- Awarded the RED Execution Award in 2017 for leading NA growth of Retail Execution through coaching and development
- Developed top talent to promote into Senior level positions from 2010 through 2017
Bigbear.Ai － Ann Arbor , MI
- Consulting EDI eBusiness Service Team to drive process improvement and provide thought leadership
Caregiver Homes － Fort Wayne , IN
- Ability to lead low performing markets and quickly drive +105% Revenue targets
- Delivered 100% annual Revenue, GP & OI targets
- Identified talent gaps to quickly replace & hire leaders to improve customer service levels in Memphis Market
- Led the country in sales execution metrics for 2017
Snider Fleet － Cocoa , FL
- Transitioned North Florida market to Independent Bottler to deliver 100% Operating Income & Revenue targets
- Exceeded $407M Revenue goal and +4.7% Operating Income goal
- Implemented Go To Market Model to deliver 102% growth targets
- Improved operational cost/case goals +1.4% driven by Six Sigma
- N. Florida Market ranked Top 5 for all KBIs in US out of 28 markets
Somalogic － Vancouver , WA
- Delivered $365M Annual Revenue and Operating Income targets
- Grew Market Share +1.1% against lead competitor
- Led the system Pilot for Sales Force Automation, a one stop shop front line solution for sales associate strategies
Coca-Cola Refreshments － City , STATE
- Led 4 Coca-Cola territories with 4 Centers & 400+ associates
- Delivered Annual Business Plan $215M in Revenue.
- Awarded "Presidents Cup" for exceeding Gross Profit and Volume goals
Coca-Cola Supply － City , STATE
- Led TCCS Capability Council responsible for facilitating 70+ NA Bottlers, building "World Class Direct Store Delivery" capabilities
- Interface with "C" level executives across NA Bottling network
- Managed CPG relationships with consistent, factual thought leadership
Coca-Cola Enterprises Inc － City , STATE
- Led national roll out of company-wide Order Replenishment
- Led the creation of sustainable account manager processes that drove consistency, accountability and performance
- Delivered Network Exchange (NEX) project results within budget for major retailers such as Safeway & Kroger
Customer Business Solutions (CBS) － City , STATE
- Managed team of Business Process Managers responsible for developing standard systems and processes to support National Customers, such as Consolidated Billing and Consolidated Full Service Commissions
- Planned, tracked & managed annual operating expense budget of $3+MM, averaging +11% annual improvement
- Developed, validated, & presented Project Business Cases that were leveraged in the Annual Planning Process for CBS.
Coca-Cola Enterprises Inc － City , STATE
Varying roles within the E-Commerce space, building trading partner transactions, participating on UCSII Standards Committees & developing Coca-Cola Enterprises EDI capabilities. Managed organization to support growing demands & consistently developed new transactions to streamline processes.
Major in Rehabilitation Education, Minor in Business
- Leadership Jacksonville Class of 2017
- Board of Directors, Junior Achievements 2011 - Dec. 2016
- Secretary, Board of Directors, Junior Achievements 2013 - 2015
- Board of Directors, Jacksonville Sports Council 2015 - Current
- Executive Womens Network, Jacksonville - 2012 - Current
- University of Central Florida Leadership Forum 2013
- Received CCE North America Business Unit "President Letter" of Recognition for Leadership Contributions - 2009
- CCE CEO John Brock GOLDEN CROWN AWARD for contributions made to the business for Sales & Merchandising Optimization Project - 2009
General Management, Multi-million Dollar P&L, Sales Leadership, Team Leadership, Multi-Unit Operation Management, Negotiation Skills, Budget Analysis, Business Planning, Sales Development, Business Development, Business Process Improvement, Market Assessment, Customer Service, Communication Skills, EDI Services, Relationship Management, Supply Chain, Project Management, Staff Development & Motivation, Change Management, Community Service, Green Belt Six Sigma
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Resume Overview
School Attended
- Penn State University
Job Titles Held:
- Customer Business Solutions Advisor
- Memphis Little Rock General Manager
- North Florida General Manager
- Vice President, Sales Operations
- Director, Sales Operations
- Director, Strategic Solutions
- Director, Customer Solutions
- Director, Customer Business Transactions
- E-Business Project Lead/Corp. Manager
Degrees
- Bachelor of Science , Rehabilitation Education
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