Customer Advocate Resume Example American Electric Power

CUSTOMER ADVOCATE

Professional Summary

I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle hard situations.

Work Experience

Customer AdvocateDec 2014 to Nov 2015
American Electric Power - Pikeville , KY

responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer.
One of my tasks are to have our campaign calls completed by Monday and have the report sent.
We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash.
I need to have sent out the summary report by Monday.
By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed.
Ensuring all documents are correct in system to meet compliance.
Verify and examine information and accuracy of loan application and closing documents.
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Present loan and repayment schedules to customers.
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
File and maintain loan records.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Process and maintain records of customer loans.

Jul 2014 to Jan 2015
Bickford Senior Living - Champaign , IL

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Maintain records related to sales.
Place special orders or call other stores to find desired items.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Clean shelves, counters, and tables.
Help customers try on or fit merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Estimate quantity and cost of merchandise required, such as paint or floor covering.
Bag or package purchases, and wrap gifts.
Greet customers and ascertain what each customer wants or needs.

Jun 2014 to Dec 2014
Bickford Senior Living - Crystal Lake , IL

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Inventory stock and requisition new stock.
Help customers try on or fit merchandise.

Apr 2012 to Aug 2014
Bickford Senior Living - Macomb , IL

Maintain sanitation, health, and safety standards in work areas.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Clean food preparation areas, cooking surfaces, and utensils.
Issue receipts, refunds, credits, or change due to customers.
Verify that prepared food meets requirements for quality and quantity.
Greet customers entering establishments.
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
Answer customers' questions, and provide information on procedures or policies.
Measure ingredients required for specific food items being prepared.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Take food and drink orders and receive payment from customers.
Stock shelves, and mark prices on shelves and items.
Clean, stock, and restock workstations and display cases.
Wash, cut, and prepare foods designated for cooking.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Serve orders to customers at windows, counters, or tables.
Pre-cook items such as bacon, to prepare them for later use.
Prepare dough, following recipe.

Education and Training

High School DiplomaJun 2014ELDORADO HIGH SCHOOL - City, State

diploma

Skills

calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written

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Customer Advocate Resume Example

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