Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Addressed customer questions and concerns regarding products, prices and availability. Used active listening skills in order to present customer with the best package. Created an exceptional customer experience while building rapport and ultimately delivering the most appropriate level of services.
Used leads to contact local business owners in an attempt to recruit them to participate in various fundraising events. Coordinated transportation for participants to and from the events. Encouraged participants while they were fundraising, keeping them motivated and helped in any way possible so that they would raise the highest donation amount. Top recruiter for 5 months in a row.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options. Generated personal leads and referrals by networking with customers.
Enthusiastic people person, great organizational skills, focused on customer satisfaction, team player
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