Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a resourceful team player who consistently meets and exceeds productivity goals.
Exceeded corporate standard for outstanding efforts in areas of sales, productivity, customer availability, and quality.
Promoted to new hire peer coach.
Managed call flow with over 200 calls in queue per minute.
Received numerous awards and certifications of excellence for productivity.
Managed customer accounts and demonstrated mastery of multitasking while exceeding customer satisfaction goals.
Assisted with training newly hired employees.
Minor in Spanish
Member of Foreign Language Club
Coursework in English
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