Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 25 calls in queue per minute. Exceeded corporate target for customer satisfaction for 3 months in a row.
Handle about 150 inbound calls per day in regards to customer's billing inquiries. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed rapport with the customer base by handling difficult issues with professionalism. Developed effective relationships with all call center departments through clear communication.
Supervised a team of 19 agents on a daily basis making sure their attendance and stats were within company policy. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Trained new employees. Retained customer by making reasonable procedure exceptions to accommodate unusual customer requests.
Instructed an average of 18-20 students per class for grades 9-12. Conducted small group and individual classroom activities with students based on differentiated learning needs. Collaborated with teachers to design curriculum and lesson plans focused on age and level-appropriate material. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Wrote and presented documents for Individual Education Plan conferences. Supervised and trained teaching assistants. Coordinated and supervised all activities and field trips.
Instructed an average of 15-18 students of 3rd grade. Developed interesting course plans to meet academic, intellectual and social needs of students. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among a class. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
Hired and trained all staff. Trained staff to deliver outstanding customer service. Delivered excellent customer service by greeting and assisting each customer.Maintained friendly and professional customer interactions.Handled large amounts of cash and daily bank deposits Wrote order supply requests to replenish merchandise. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Maintained daily record of all transactions.
Handled inbound calls processing and/or canceling orders for customers. Handled all customers concerns and complaints.
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