Electronics manufacturing specialist who self-inspects all work for quality assurance. Trained in surface mount and thru-hole soldering.Expert in electrical tools and equipment operation, maintenance and repair. Experience includes 2 years in electronics manufacturing, assembly and testing. Custom Headset Builder talented at creating, repairing and modifying electronic assembly quickly and efficiently.
Second Shift Maintenance with a proven track record of implementing preventative maintenance tracking systems and work order systems.Facilities Specialist with 2+ years in repair and maintenance. Organized recordkeeper with strong interpersonal skills.Facility Maintenance Manager who specializes in electrical installation, repair and testing. Promotes the safe operation of all electrical circuits, wires and operation equipment through careful repairs and preventative maintenance.Maintenance Technician with extensive experience in a wide range of building maintenance projects. Broad knowledge of computer and electrical engineering.Dynamic maintenance trained in carpentry, plumbing, electrical and HVAC system repair. Comfortable working in a school setting and with diverse personalities.
Promoted to Custom headset Builder in Three Months.Served as an expert in troubleshooting and repairing state-of-the-art Headset and electronic systems.
I started with soldering small parts including speakers, scanner mods, and tinting wires. Then moved into preparation for headset parts, push to talk buttons, Tb5 switch-craft connector switches, inspecting cups for first quality work and production. Organizing orders and changing priorities within the heirarchy of build orders as well as organizing boxes of cups in the warehouse for access.
Informed supervisor of potentially dangerous electrical equipment and faulty instrumentation.Troubleshot equipment problems using tools such as multi-meters and general hand-tools.Installed equipment and systems on time and on schedule.Maintained systems involving hazardous chemicals, gases and liquids.Performed facility tool and system PMs according to manufacturing and internal specifications.Stooped, climbed ladders and lifted heavy loads during set-up for events.Supervised elevator repairs completed by an outside contractor.Refurbished furniture and ordered replacement pieces when necessary.Recommended new equipment and maintenance procedures to the facility manager.Changed lamps and ballasts and tested electrical circuitry.Inspected and made minor repairs on burglar and fire alarm systems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.
Assessed customer needs and responded to questions.Cleaned and straightened work area.Issued receipts for purchases and gifts.Bagged merchandise by following standard procedures.Organized register supplies.Worked with customer service to resolve issues.Unboxed new merchandise.Rotated stock to maintain freshness.Updated register logs.Operated cash register with proficiency.Maintained gift certificate documentation.Provided professional and courteous service at all times.Worked overtime shifts during busy periods.
Member of Chillers Club. Coursework and laboratory work in the Heating, Ventilation, Cooling, Air Conditioning, And Refrigeration technology. As well as safety and tools in the field. Oshea and Ashrae Meetings for HVACR specifications.
Coursework in Electrical and Electronic Engineering
Coursework in Biology, Clinical Chemistry and MicrobiologyCoursework in Adult and Family HealthCoursework in Health Science and beginning Bursing Classes.
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