Cultural AmbassadorJan 2015
Publix Super Market － Cape Coral, Florida
Responsible for facilitating classes of new hires of thirty to fifty associates for the Lake land division.
Responsible for instilling and perpetuating company values and culture.
Accountable for scheduling and communicating with corporate officials to reach training goals.
Customer Service LeaderJan 2015
Publix Super Market － Cape Coral, FloridaSuccessfully supervised the activities of over 90 team members.
Monitored the daily front end activities of a million dollar store.
Responsible for hiring operations, including pre-orientations, post-orientations, and 30-manager check ins.
Responsible for weekly departmental reports and updates to senior management.
Provided a high level of leadership support to associates and customers.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Customer Service Store SupportSep 2013 to Jan 2015
Publix Super Market － Cape Coral, FloridaIn charge of planning community events and fundraisers and meeting store goals.
Responsible for ordering and maintaining supplies at million dollar store location.
Responsible for holding safety meetings and creating safety action plans based on general liability claims and company guidelines.
Responsible for keeping associate morale and participation high, by scheduling events such as appreciation luncheons and holding meetings.
Accountable for increasing results of yearly surveys and developing ideas to keep associates involved and engaged.
Customer Service StaffDec 2012 to Jan 2015
Publix Super Market － Cape Coral, FloridaMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic customer relationships and earned reputation for exceeding expectations.
Cross-trained and provided back-up for other customer service representatives when needed.
Responsible for cash handling procedures.
Handled cash and deposits using the proper accounting procedures and documentation.
Responsible for closing and opening cash office for a million dollar store location handling up to 30,000 to 40,000 in cash per night.
CashierOct 2011 to Dec 2012
Publix Super Market － Cape Coral, FloridaAssessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Organized register supplies.
Worked with customer service to resolve issues.
Responsible for providing premier service at all times.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Front Service ClerkJul 2011 to Oct 2011
Publix Super Market － Cape Coral, FloridaProvided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Unboxed new merchandise.
Responsible for provide premier service.
Bagged merchandise by following standard procedures.
Associate of Arts, Digital Design2013Rasmussen College － Fort Myers, Florida, USACoursework included English, Mathematics and Accounting.
High School Diploma2011Cape Coral High School IB － Cape Coral, Florida, USATraining course in Microsoft Excel and Word.
Member, National Honor Society.
Member, Key Club.
Volunteer, Habitat for humanity.
