Skilled representative committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful [
Managed call flow with up to 30 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
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