Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 100 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication.
Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Provided cross training to 20 staff members.
Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for Customer Service goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.
Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Assisted patients with multiple chronic diagnoses, including COPD and asthma.Made appropriate interventions by reading and interpreting fetal heart monitors.Supported patients with customized patient teaching tools.Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Participated in unit based Quality Assurance Program.Frequently commended for maintaining the safety, respect and dignity of residents.
Provided treatment within scope of practice as defined by state law.Coordinated with doctors and registered nurses to develop care plans for patients.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.Cleaned and sterilized instruments and disposed of contaminated supplies.Maintained all confidential personnel files, licensing and CPR compliance records.Organized, updated and maintained over 200 patient charts.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.
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