Customer Service professional with 29 years of experience, is looking for a full-time position to bring this experience to. Has spent the past 16 + years dedicated to my most recent company going above and beyond in customer satisfaction, team work, and drive to move the company forward. Consistently exceeding goals & expectations in both customer satisfaction & company performance standards. In total, I have spent the past 25 years in a call center environment, the last 21 of those in the insurance industry, demonstrating strong communication skills and an ability to build rapport with customers as well as co-workers. A self-motivated, multi tasker with a good ability to bring resolution to customer disputes and concerns and assisting with their needs in a friendly welcoming tone. Technical proficiency in Windows 10, Windows 7, MS Word, Excel, Guidewire, Data Entry, and 10 Key.
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