Livecareer-Resume

Csr Chrg Group Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Client Relations
  • Multi-Line Phone Talent
  • Good Listening Skills
  • Data Entry
  • HIPAA Compliance
  • Spreadsheets
  • Good Communication Skills
  • Medical Records Review
  • Customer Service
Experience
CSR-CHRG Group, 11/2017 to Current
State Of MichiganDetroit, MI,
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Complied with confidentiality regulations in handling customer information.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Obtained scanned records and uploaded into company databases.
  • Reviewed and updated account information in company computer system.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Processed and documented transactions in company database.
  • Answered customer account inquiries and provided resolution.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
CSR- Dunedin Center, 07/2017 to 10/2017
Hot Topic, Inc.Morrow, GA,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Complied with confidentiality regulations in handling customer information.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
Secretary, 03/2016 to 04/2017
Lim's Auto Body And RepairsCity, STATE,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Checked office supplies stock and placed orders to maintain levels.
  • Revised and maintained master calendar for client appointments.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Cleaned cars both externally and internally by hand or by use of automated equipment.
  • Vacuumed car interiors to remove any dirt and debris.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
Sales Associate, 02/2006 to 04/2016
Burlington Coat Factory Department StoreCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Greeted customers and responded to requests for information.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Reviewed work orders to check correctness of deliveries.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
Education and Training
High School Diploma: , Expected in 06/1998
Eisenhower High School - Blue Island, IL,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Eisenhower High School
Job Titles Held:
  • CSR-CHRG Group
  • CSR- Dunedin Center
  • Secretary
  • Sales Associate
Degrees
  • High School Diploma