SEARCH

CSR Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CSR
Professional Summary

Hardworking Customer Service Representative with over twenty years of experience working with big corporations. Trained in project and time management with extensive knowledge of office administration and retail management, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified CSR proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Service-focused CSR or office administration bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in MS office 365 with over fifteen years of expertise with the MS application. Friendly administrator with fifteen years of dedicated in all areas of office administration and customer service experience.

Skills
  • Recordkeeping strengths
  • Key holder experience
  • Sale expertise
  • Complaint resolution
  • Professional telephone demeanor
  • MS Office proficiency
  • Money handling abilities
  • Multi-line phone talent
  • Retail store support
  • Staff education and training
  • Strategic sales knowledge
  • Computer proficient
Work History
CSR, 09/2017 to Current
Faneuil – Sacramento, CA
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Administration Assistant, 09/2016 to 09/2017
Administration – San Francisco, San Francisco
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Recorded expenses and maintained accounting records in [Software].
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Conferred with manager on departmental policies and projects.
  • Received and routed business correspondence to correct departments and staff members.
  • Entered [Type] data into [Software] system and updated customer contacts, [Type] and [Type] information to keep records current.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title]s and clients.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification.
  • Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
  • Answered and quickly redirected up to [Number] calls per [Timeframe].
Administration, 03/2000 to 10/2016
Byer California – San Francisco, United States
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Surpassed team goals by partnering with [Job title] and [Job title] to implement best practices and protocols.
  • Updated tracking spreadsheets with latest [Type] and [Type] information.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
  • Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
  • Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by [Number]%.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Provided general program information and assistance, including [Task] and [Task].
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved [Type] issues quickly by using [Skill] and [Skill], effectively reducing customer complaints by [Number]%.
  • Entered [Type] data into [Software] system and updated customer contacts, [Type] and [Type] information to keep records current.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
  • Answered and quickly redirected up to [Number] calls per [Timeframe].
  • Created and implemented standard operating procedures for records handling.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title]s and clients.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Liaised between clients and vendors and maintained effective lines of communication.
Education
Some College (No Degree): Clinical Child PsychologyCity College of San Francisco - San Francisco
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Faneuil
  • Administration
  • Byer California

School Attended

  • City College of San Francisco

Job Titles Held:

  • CSR
  • Administration Assistant
  • Administration

Degrees

  • Some College (No Degree) : Clinical Child Psychology

Similar Resumes

View All
CSR-resume-sample

CSR

Macy's Call Center

Cincinnati, Ohio