Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking and motivated with years of experience and record of success . Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Typing 45wpm and 10-key by touch
Microsoft Word, Works, Excel, Power Point Access, Outlook, and Quick
10-key by touch
Call center
Cashier
Cold Calling
Cooking
Credit
Excellent customer service
Customer service
Direction
Fundraising
Inventory
Access
Excel
Money
Outlook
Power Point
Microsoft Word
Works
Office skills
Quick
Retail
Safety
Sales
Sales skills
San
Script
Telephone
Typing 45wpm
Credit card payment processing
Stockroom procedures
Project management abilities
Problem-solving abilities
Office equipment proficiency
Promotional support
Senior leadership support
Store maintenance
Inbound and outbound calling
Call center experience
In-store support
Quality control
High-energy attitude
Shipping and receiving understanding
Schedule mastery
Retail sales customer service
Customer relations
Adaptive team player
Product organization
Experience
CSR, 06/2020 - Current Idex Corporation – Denver, CO,
Makes efficient outbound calls for several different campaigns.
Uses script and sales skills to receive different amounts of donations.
Uses my amazing customer service.
Take inbound calls assisting and answering questions that our customers have.
Issues refunds, emails.
Handel cancellation as well as merchandise issues.
Work in a performance driven environment with daily goals for each project.
Take direction for call center management team and maintains a positive, motivated attitude.
Evaluated customer account information to assess current issues and determine potential solutions.
Interviewed customers regarding account issues and reported feedback to management team.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Excelled in knowledge of dietary plans for different requirements. Knowledge of safety, hygiene and other standards to be followed during preparation and serving the food for masses.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Instructed dietary aides in preparation of garnishes, dressings and side dishes.
Oversaw food product inventory, making recommendations to dietary cook to streamline kitchen operations.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Contacted new and existing customers to discuss how specific products could meet needs.
Monitored customer order process and addressed customer issues.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Improved overall customer purchasing experiences to promote steady revenue.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Prepared and processed contracts and order forms for new and existing customers.
Internship, 09/2008 - 12/2008 Chipotle – Deerfield, IL,
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Managed daily activities to improve company's social media presence.
Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
Assisted department staff by answering phone calls and responding to emails.
Waitress, 10/2006 - 12/2006 Huddle House – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cashier, 05/2005 - 04/2006 KB Toy Store – City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Education and Training
GED: , Expected in 2015 - Career Point College - San Antonio, TX GPA: Responsibilities
Analyze Menus and Diets
Managed 10 Employees in the kitchen.
Trained workers in food preparations, and in service, sanitation, and safety procedures.
Developed Job Descriptions, schedules, Job Specifications.
Inspected food ready to be served to the guests, making sure all the standards have been followed.
Ensured timely service and sanitation of cooking equipment – Maintained cleanliness and health
standards in the working station where the food is prepared.
Food Handler Card.
Reviewed menus/production sheets to determine types and quantities of foods to be prepared for all
service areas.
: Administrative Assistance, Expected in 01/2008 - Career Point College - San Antonio, TX GPA:
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